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Dynamic Workplace Services

SMARTER SUPPORT, EMPOWERED EMPLOYEES

Bye-bye, desktop. Work happens anywhere, everywhere. Enter forward-thinking, innovation-enabling technologies like AI, process automation and comprehensive Microsoft Office 365 solutions that optimize mobility, user experience and self-help enablement. When technical thought leadership meets unrivaled logistical capabilities, workplace innovation thrives.

Our workplace services solutions increase efficiencies, improve customer experience and help grow your business while reducing total cost of ownership (TCO). Together, we’ll strengthen your internal core to innovate, automate and reimagine what it means to deliver superior support—placing end-user satisfaction at the center of every solution we shape. Whether you’re leading the pack or feeling a step behind, we’ll meet you where you are and take you where you want to go.

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TEKsystems named in the 2020 Gartner Magic Quadrant for Managed Workplace Services, North America

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1.5M+

end users supported across 57 countries

98%

customer satisfaction

7

global delivery centers supporting 38 languages

Partners

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IP Soft
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WHAT WE DO

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Automation and Analytics

Accelerate with AI and automation. “Tier Zero” support—automated self-service and self-heal technologies like virtual assistants and chatbots—reduces demand and TCO, and helps your workforce get back to productivity quickly. Real-time, executive-level dashboards and deep-dive analytics will drive your strategic decision-making. These smart technologies do more than accelerate the game—they help you win.

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Digital Service Desk

Speed or quality? You shouldn’t have to choose. Our full range of service desk capabilities—covering mobile devices, account administration, application support and full life cycle hardware configuration—are designed to achieve high incident resolution and customer satisfaction. Whether on site or at one of our world-class global solution centers, our highly skilled agents drive productivity by focusing on the user experience. Win-win.

Tier 2 and Tier 3 help desk professionals providing dynamic workplace systems support

Application Management

Support, up a notch. Custom Tier 2 and Tier 3 application support—troubleshooting, data correction, user administration, vendor patching, and regulatory or environmental changes—delivered by our talent network skilled in commonly used and specialized applications. Plus, we’ll bring new development capabilities to support application rationalization, demand management, spend optimization or application documentation.

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Field Services

Optimization breeds opportunity. Driving resolution at the service desk or through self-help reduces TCO and frees up resources for innovation. Yet, sometimes, a higher touch is needed. When that’s the case, we go beyond traditional break-fix /deskside support. We tackle full asset life cycle management through inventory management, security control, walk-up repair centers, asset vending and asset lockers. Global and mobile, we’re able to scale and accelerate to get the job done.

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Engineering and Mobility

Own complexity in your computing environment. We’ll help you achieve comprehensive image management solutions that minimize user disruption and maximize productivity. Not to mention automated service systems management architecture and mobile device management that fit your environment while staying current with updates. Industry best practices, delivered by certified, experienced deployment architects.

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Collaboration and Productivity

Reach peak productivity through Microsoft Office 365. Being Microsoft Gold certified for Cloud Productivity, our experts can design and drive your cloud migration—from build to implementation, to ongoing support and enhancement of your cloud productivity environment. Locked-tight, we’ll help you take advantage of the most current security features through the Office 365 Security & Compliance Center and Azure Active Directory.

Chatbots, made easy

Our enterprise-ready AI-based conversational platform can analyze what users are looking for and communicate through multiple channels, languages and devices. TEKsystems.sAIge can free up your team’s bandwidth by more than 20 percent.

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Solutions That Scale

Advising to outsourcing to talent. Our delivery isn’t off-the-shelf, it’s unique to you.

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Discover The Power of Real Partnership

Let’s talk about the world of possibilities and how we can partner to make them a reality.

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