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TEKsystems provides the appropriate level of ITSM support to correspond with your exact network infrastructure environment—we can meet you at any stage of the project and at any stage of your ITSM initiative.
Each of our offerings can be applied to the phases and processes of the ITIL service life cycle, as we provide a continuum of services designed to support any stage of an ITSM implementation. Our services include:
An assessment of your current processes or functions provides a greater understanding of where you are today and allows you to define where you want to go in the future. An assessment can also clarify the relationship between the business and IT, leading to improved operational efficiency. We take a tactical approach to our assessments, designing current state and future state reports, recommendations and findings, gap analysis, and action plans that can result in training services or awareness sessions.
Based on the outcome of our assessment or as a standalone approach, we provide a range of solutions, delivered to the right service level for your business. We offer implementation planning, process design, build, transition, and go-live and training support. TEKsystems’ training services include the development of onboarding programs and ongoing investment in developing internal competencies and maturation.
Once ITSM services are implemented, we can ensure compliance with internal business and external governance requirements, as well as design contingency plans to help mitigate potential risks that may arise. Our maintenance/sustainment services and continuous service improvement services allow our clients to improve the quality and consistency of ITSM implementation.