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Enterprise Service Management

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Integrate to innovate

Future-forward thinking means setting your sights on innovative technology to get things done. But how do you streamline efficiencies and maximize business value when each department has their own needs, software and tools? We’re serving up enterprise service management support to help you navigate the varied needs of each team in your business.

In It With You

Think business in one hand, IT in the other. We go beyond traditional technology support so that every part of your business operates effectively across cloud, hybrid and on-premises environments. Whether you’re embarking on your service management journey or are looking to mature existing processes, we’ll help you:

  • Align IT services to your business needs and future vision
  • Make incremental changes quickly to meet changing business goals
  • Improve user adoption and realize true value of technology investments
  • Improve and increase service maturity for higher customer satisfaction
  • Reduce total cost of ownership (TCO) to keep your business moving forward sustainably

Our Capabilities

Flexible, scalable solutions bring you unparalleled efficiencies and service transformation. With industry-leading technology and processes, and frameworks like ITSM and IT Infrastructure Library® (ITIL), we’ll help you plan for future growth and enable rapid change—all while reducing costs.

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IT Service Management (ITSM)

If you’re looking to accelerate responsiveness, we can help. Our ITIL-certified teams design, deliver and manage IT services to improve operational efficiency and business performance. We’ll advise you on how to improve processes and steer you in the right direction when improvements are seeing diminishing returns. And if you want someone else to drive—we can manage those processes for you. We’ll help you:

  • Raise service maturity
  • Improve customer satisfaction
  • Reduce year-over-year TCO
  • Use automation to free up high-value employees for more strategic work
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Service Management Technologies

It takes more than the latest tools and technology to transform your business, especially if you’re tied to old processes or use a different system to support each business unit. Move forward, faster with a comprehensive systems approach. We’ll help you identify the possibilities and address tech obstacles so your business can power transformation. We’ll help you:

  • Identify, implement and integrate tools to improve efficiency
  • Analyze, modify and fine-tune underlying processes behind new tools
  • Use system enhancements to optimize operations
  • Standardize platforms
  • Consolidate delivery of end-to-end IT solutions
  • Support with onshore and off-shore centers
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Business Strategy and Portfolio Management

Your complex ecosystem requires full-stack expertise. We take the time to tune in and think big about your opportunities, enlightened by the data that matters the most to understand your business vision, strategy, goals and objectives. From there, we’ll help you better manage your portfolio and projects, so you can achieve real results. We’ll help you:

  • Define success tied to business value
  • Foster data-driven, strategic decisions
  • Realize business process improvements with analysis, recommendations and engineering
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Organizational Change Management (OCM)

Sustainable transformation is made possible with a clear plan and a true partner. That’s why we activate change by building OCM into the foundation of every IT service deployment. We develop and implement communication, education and adoption strategies that fit within your culture—because change management is never a one-size-fits-all type of solution. We’ll help you:

  • Develop user orientation for technology upgrades
  • Retrain and redeploy system administrators of legacy platforms
  • Reduce risk in churn that impacts users, customers and stakeholders

Our Approach

How We Do It

Our Technology Partnerships

In Good Company

We work side by side with you to fully leverage our relationships with the world’s leading technology companies so you can reap the benefits of best-in-class implementation, integration and support—making the most of your technology investments and powering next-gen innovation.

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