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Business Process Courses

Managing and Collaborating with Virtual Teams

The goal of this course is to familiarize participants with concepts around building high performing virtual teams – including challenges, proposed techniques and approaches to build rapport, establish and manage relationships, motivate and influence virtual team members. The course also covers techniques for leading and facilitating virtual meetings.

Project Management Foundations

This course is an introduction to project management. The goal of this course is to provide participants with concepts and techniques to achieve quality project performance through performing effective planning and control activities, applying analytical approaches to decision making and problem solving, acknowledging the need for collaboration, and ensuring clear communications among stakeholders within the project organization and across organizations. The course is designed for project for project team members, business analysts or others who work with project managers, and those who want to know the basics of project management or are exploring it as a career.

A Focus on Stakeholder Management

The workshop demonstrates the concept that dealing with human beings is an art. But when supported by proven techniques and processes, that art can lead to greater cooperation and project success. Make short term gains more effectively while paving the way for stronger relationships and longer term gains far into the future. Working productively and efficiently with others generates cost savings and efficiency gains, is critical for every project. Participants will leave this session with a stronger understanding of how they view others and themselves and how to approach partnering, negotiating, and conflict management. Participants will demonstrate a focused approach to planned communication and stakeholder management strategies and holding others accountable.

Project Management Fundamentals

This workshop focuses on the PMI-defined process groups of Initiating, Planning, Executing, Monitoring and Controlling, and Closing of projects with a heavy emphasis on Planning. Participants will develop practical project management knowledge and apply project management tools and processes to case study scenarios. The workshop includes three different case studies from which participant teams can choose. All topics are supported with a PowerPoint presentation and, where applicable and pertinent, a case study exercise. Participant guides consist of full-text narratives usable for future reference.

For our clients who have an internal project lifecycle, we will work to incorporate references to that lifecycle into our workshop presentation so that project management concepts are as easily transferable into your working environment as possible.

Facilitating Effective Meetings For Productive Outcomes

Meetings can be absolutely dreadful, and a dreadful waste of time and money. However, a well-planned and well-facilitated meeting can lead to extremely productive outcomes! Meetings are a valuable tool that, used correctly, can bring great value to organizations of all types. This workshop ensures that all of your meetings lead to better results. Tools and techniques from this workshop are applicable in face-to-face and virtual settings. Participants not only learn how to plan and conduct status meetings, decision-making meetings, problem-solving meetings, and product-producing meetings, but they practice those skills throughout the entire workshop. They then demonstrate a comprehensive mastery of those skills in the final exercise.

Eliciting And Writing Usable Requirements

Requirements might be ambiguous, but the product we produce from them will be very specific! And it might be specifically what we did not want! Specific and clear requirements are the key to the "correct" end result of any project. This workshop focuses on the IIBA-defined knowledge areas of Requirements Elicitation, Requirements Analysis, and Requirements Management and Communication. In this workshop, participants elicit requirements from stakeholders by asking the "good" questions, extract requirements from interview responses, remove ambiguity from the elicited requirements, and classify, trace, and manage requirements. This workshop supplements the workshop Practical Business Analysis. It is recommended that the Practical Business Analysis workshop or an equivalent be taken as a prerequisite for this workshop.

Making Distributed Teams Work

Many organizations don’t realize that working in a virtual environment is different than working in one that is collocated. There are special skills required and unique circumstances that should be addressed. This workshop provides attendees with practical methods to meet those challenges. Participants will learn the characteristics of a successful remote team member along with the skills required to lead virtual teams. Much time will be spent working with unique situations that are problematic in a distributed environment but maybe not so much in the traditional. Building virtual team processes, selecting appropriate technologies, facilitating team sessions and designing a communications plan that meets the needs of the team are all part of this highly interactive session. Regional communication preferences and stages of cultural adjustment are presented.

Introduction To Requirement Gathering For Mobile Applications

This course is an introduction to management of requirements in mobile projects. It starts by introducing the concepts and ideal for someone who is going to be involved in the requirements management phase of a software project. Hands on exercises allow the participants to apply the principles learned throughout the course.