This course provides the knowledge that supports the theory that increasingly, companies are improving the productivity of individual technical staff, increasing the project success rates for the technical team, and improving the bottom line of their companies by paying attention to the soft skills of their technical teams. While many believe that they must invest in continuing to develop the technical skills of their teams, the real ROI comes from leveraging those technical skills with upgrades to soft skills such emotional intelligence, teamwork, and leadership.
Research has shown that Emotional Intelligence (EI) contributes more to a person’s success in life than traditional intelligence (IQ). Leaders with a high EI are the ones who make the best decisions, manage people more effectively, and contribute to the overall success of an organization. This course focuses on skills that strengthen the leaders EI.
8 weeks prior to the scheduled start date, the customer will need to rank and send their Leadership Competencies. Example: leadership and/or employee competencies -- typically about 10 of them i.e. be customer driven, communicate effectively, adapt to change, etc. The materials will be tailored to include these specific competencies.
This course is designed for anyone.
Upon completion of this course, participants will be able to:
- Define emotional intelligence (EI)
- Know the role EI has in the workplace
- Know an EI Model
- Enhance their self awareness
- Learn to build their intuitive muscle
- Learn to manage their emotions
- Enhance their social awareness
- Enhance their social and empathy skills
- Learn how to listen and respond with empathy
Evolution of thinking
The anatomy of an emotion
The role of EI in the workplace
The introduction of this course focuses on the theoretical foundation of emotional intelligence. From the definition to the relevance in an organization, participants develop a better understanding of emotional intelligence.
The EI Model
This section provides a four core competencies model associated with EI. The distinction between a person intra-personal and interpersonal taxonomy provides participants with an easy to follow framework.
Common intuitive signs
Building your intuitive muscle
The disconnect between how we see ourselves and how we are truly perceived determines our ability to lead, be successful, and develop strong work and personal relationships. Decreasing this gap is at the core of self-improvement and emotional intelligence. Participants learn to recognize their emotions and the intuitive sign they often experience.
Process of thought
Reframing negative thoughts
Emotions play a critical part in our everyday behavior and relationships. Learning to control emotions can be the difference between a successful venture and one that falters. Participants learn that emotions are determined by the way we think about a particular situation. They practice a reframing technique that aids them in managing their negative emotions.
The power of attending to people’s cues
Avoiding the disconnect
Interpersonal Perception Task Inventory (IPT)
Strengthening one’s observational power is essential in connecting with people, as well as increasing emotional intelligence. Participants identify ways to connect via body movement, facial expression, posture, and energy level. The IPT provides participants an opportunity to enhance their observational skills.
The empathic process
Listening with EI
Responding with empathy
Importance of the content, feelings and meaning
Empathy is the emotional guidance system piloting us in getting along at work and in life. It is imperative that the emotional aspect of any communication is attended to first. If not, there’s a good chance of not connecting with the person. In other words, listening and responding with empathy is the roadmap that connects you with the other person.
Summary and conclusion