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Problem Solving and Decision Making: Tools and Techniques

Course Code



1 Day

This course provides training on the Decision Making and Problem Solving process. Decision-making and problem-solving skills are not something that we are born with. In fact, there are many things we can learn that will improve our ability to solve problems and to make better decisions. Participants learn a seven-step model that can help improve the process of Decision Making and Problem Solving. They also explore how ones personality affects their decision making and problem solving abilities. Additionally, participants learn to use different tools and techniques to enhance their decision making and problem solving.
This course is designed for anyone.

Upon completion of this course, participants will be able to:

  • The three types of decisions and when each type is most effective.
  • How time affects the decision process, and what best to do about it
  • The difference between a problem and a decision
  • The advantages and disadvantages of team decision-making
  • How personalities influence the decision-making and problem-solving process
  • A seven-step model for decision-making and problem solving
  • Sixteen tools and techniques for better decision making and problem solving

A look at the past

Four critical process skills
Great and poor decisions
Decision types

The introduction sets the stage for understanding by looking at the process of decision making, critical skills that are needed, and past decisions --both good and bad.

It’s About Time
Decisions and time
Culture and time
The Implementation gap
Time consequences and solutions

How long it takes to make decisions profoundly affects the decision quality. This section explores the effect of time on the decision process, consequences of too much time, and what we can do about it.

Problems vs. Decisions
Difference between problems and decisions
Team vs. individual decisions

This brief section looks at the difference between problems and decisions, the issue of conflict in the process, and advantages of team and individual decision making.

How Personalities Affect Decision Making
Blake and Mouton
Myers Briggs Type Indicator
The Z-factor

Personalities play a critical role in the decision-making and problems solving process. In addition, the better we know ourselves, the more effective we can be. This sections explores two common personality measures and how they can help improve the decision making process.

Problem Solving & Decision Making Models
Integrating the Z-factor
The seven-step model
Seven-step tools and techniques

This section presents a seven-step model for both problem solving and decision-making. Each step includes various tools and techniques that can be used. Participants experiences activities to enhance their understanding.

Common Pitfalls and Tips for Success

Conclusion and summary

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