An evolution in Service Management is happening. Customers and businesses are changing rapidly—how organizations leverage people, process, technology and partners must evolve at an equally transformative rate. More importantly, the conversation around customer and business value is a key focus of success for both business and IT, so knowing the best frameworks to drive that value is more critical than ever.
In this webinar, ITSM experts from TEKsystems Global Services and ITSM Academy explore the power of ITIL 4; lean, DevOps and Agile principles in ITIL 4; the operational impacts of this framework; and what you can expect now that it’s here.
Watch to learn:
How ITIL 4 differs from ITIL V3/2011
How ITIL 4 takes Service Management beyond IT
How ITIL 4 incorporates other concepts and frameworks (organizational change management, DevOps, lean and Agile)
How ITIL 4 impacts IT operations
How to shift your Service Management journey to ITIL 4