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Amazon Sagemaker ML Solutions - Customer Segmentation

A Story of Owning Change

About Navitaire

Navitaire delivers industry-leading technology services that enable growth, profitability, and innovation to airlines and rail companies worldwide, including many of the world’s most successful low-cost airlines. A wholly owned subsidiary of Amadeus, Navitaire has offices in North America, Europe, Asia, and Australia.

Navitaire Logo

Our engagement with 1Strategy has enabled Navitaire to understand how to better harness the power of machine learning on AWS.

Kyle Stromberg, Chief Technology Officer, Navitaire

The Challenge

Navitaire provides a technology solution for all business models of airlines, including reservation and passenger services. The solutions capture an extensive amount of airline customers’ travel statistics and background data. Navitaire wanted to explore the possibility of developing a machine learning (ML) model that could give its customers the ability to present special offers and packages to individual travelers in order for them to generate more revenue and boost profitability. 

Why Amazon Web Services

Navitaire’s infrastructure landscape utilizes an on-premises Microsoft SQL database. However, Navitaire was interested in a cost-effective AI/ML solution hosted in a cloud environment that could allow its global clients to deliver customized offers to travelers. Navitaire chose to utilize Amazon Web Services (AWS) due to its ability to provide advanced data science services.

AWS recommended to Navitaire its AWS Premier Consulting Partner, 1Strategy, to advise and assist in evaluating how AWS could provide the capabilities and cost-effective solutions of interest to Navitaire.

“Our engagement with 1Strategy has enabled Navitaire to understand how to better harness the power of machine learning on AWS, enabling us to better support our clients’ efforts to leverage AI/ML workable solutions,” said Kyle Stromberg, Chief Technology Officer at Navitaire.

The Benefits

Navitaire’s customers have unique methods for gathering passengers’ attributes, but lack an ML driven model to target travelers who may be interested in promotions or add-ons. In order to give Navitaire’s customers the ability to focus on passengers who are likely to purchase add-on services—specifically baggage check—1Strategy conducted a Proof of Concept to develop a Machine Learning, revenue-generation solution on AWS. The engagement consisted of designing a prototype AI/ML model utilizing Amazon SageMaker, which consisted of the following phases:

Phase 1: Access and analyze the data to develop a customer profiling algorithm which can group passenger spending patterns into actionable segments. This model will provide recommendation of spending habits or behavior for each subsequent passenger.

Phase 2: Deploy the AI/ML model into AWS utilizing Amazon SageMaker, and build an operational model to understand how it could fit into Navitaire’s ecosystem.

1Strategy introduced and explained the benefits of employing Amazon SageMaker and Machine Learning technologies on AWS. Amazon SageMaker is a managed machine learning service that allows companies like Navitaire to quickly build and train ML models and deploy them at any scale directly into a hosted environment.

1Strategy designed the following Amazon SageMaker architecture for Navitaire, which utilizes a Docker container, Amazon API Gateway, Amazon Elastic Container Registry (Amazon ECR), AWS Lambda, and Amazon S3.

Navitaire Reference Graph

By using Amazon SageMaker, 1Strategy’s data and analytics team created an ML prototype on AWS that could allow Navitaire’s customers the ability to identify, with 75% accuracy, whether passengers would pay for an upsell on baggage fees. This prototype model could also empower Navitaire’s customers to make smarter decisions about offering add-ons or upgrade options for revenue generation.

In addition, Navitaire could potentially employ similar modeling techniques utilizing Amazon SageMaker in a myriad of other offerings and add-ons, such as seat upgrades, boarding priority, or same-day change fee, etc.

“Utilizing cloud based solutions like AWS SageMaker can enable Navitaire to deepen our revenue-optimization offerings to our global base of more than 60 airline operators,” said Stromberg. “With AWS guidance and direction from 1Strategy, Navitaire is now able to better explore these possibilities and plan accordingly.”

The work described in this engagement was originally completed by 1Strategy, a TEKsystems Global Services company acquired in 2019. As of June 2023, 1Strategy has fully integrated with TEKsystems Global Services to continue to deliver AWS expertise to customers. Learn more about our AWS solutions.

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