TEKsystems Global Services Receives a 93 Percent Overall Satisfaction Rating from Customers
Feb 16, 2010 | HANOVER, MD | For media inquiries, please contact us at media@TEKsystems.com.
HANOVER, MD – February 16, 2010 – TEKsystems®, the nation’s leading technology staffing and services company, announced today that its Global Services practice has received a 93% overall satisfaction rating from its most recent customer satisfaction survey.
The survey, distributed in fall 2009 to Global Services customers, revealed that 92% of respondents believe TEKsystems makes it easy to conduct business, while 91% reported that TEKsystems provides a quality service.
Other noteworthy findings include:
90% said that their representative is knowledgeable about their industry and makes a concerted effort to understand their business challenges
89% of clients would recommend TEKsystems to others
95% answered favorably when asked the degree to which clients believe TEKsystems communicates openly and honestly.
“Our Quality Management Program (QMP), which resulted in formal quality management systems for each practice area and an ISO-certified Global PMO, was created to drive consistency across all delivery platforms,” said Todd Matthiesen, Vice President of Delivery for Global Services. “With a 93% customer satisfaction score, our customers have validated that our focus on quality has certainly paid off.”
Customer comments revealed that clients believe the knowledgeable sales force is one of many reasons that they continue their business relationship with TEKsystems:
“My account manager understands my business needs better than any other competitor.”
“TEKsystems cares about our business and works hard to deliver solutions that help achieve our business objectives.”
“The team at TEKsystems is very responsive to questions, concerns and needs, and works to get the job done in a quality and timely manner.”
The survey received responses from more than 100 clients, 82% of whom identified themselves as Director, Manager or Project Manager for their respective companies.
Clients were polled on TEKsystems’ three primary product lines, which include Applications, Infrastructure, and Education Services.
“The results of the Global Services customer satisfaction survey provide a great deal of value as we position our offerings. They not only illustrate our past successes but provide a gateway into how we can provide quality solutions to future customers,” said Eric Staebell, Executive Director of Sales for Global Services. “They represent the level of dedication displayed by our sales, delivery and solutions development teams. The survey results highlight TEKsystems’ ability to offer value added services by showcasing our proven track record of success and our commitment to superior customer service.”
TEKsystems plans to conduct its 2010 customer satisfaction survey with Loyalty Research Center. As it does every year, the company will use survey feedback to guide its future investments and improvement initiatives.
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People are at the heart of every successful business initiative. At TEKsystems, an Allegis Group company, we understand people. Every year we deploy more than 80,000 IT professionals at 6,000 client sites across North America, Europe and Asia. Our deep insights into IT human capital management enable us to help our clients achieve their business goals–while optimizing their IT workforce strategies. We provide IT staffing solutions and IT services to help our clients plan, build and run their critical business initiatives. Through our range of quality-focused delivery models, we meet our clients where they are, and take them where they want to go, the way they want to get there.