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ServiceNow, a SaaS (Software as a Service) Service Management platform, helps organizations streamline IT and business processes, resulting in increased overall service quality, resource utilization and automation.

TEKsystems ServiceNow Life Cycle Services supports organizations at every stage of their ServiceNow journey.

By tapping into our IT Service Management, Organizational Change Management and Support Services practices, we can help you achieve your desired business outcomes and unlock real value from your ServiceNow investment, versus simply configuring a SaaS software.

Assessment and Discovery Services

Since TEKsystems is not a software company, we can afford to be technology agnostic. Our Assessment and Discovery Services help you decide if ServiceNow is the right SaaS technology for your organization, as well as determine which modules complement your business processes and ITSM strategy. This can include a maturity assessment, process definition with tools requirements and tools selection/procurement.

Implementation and Enablement Services

Our team of certified ServiceNow professionals can configure the ServiceNow platform and provide end-to-end service management support. We help clients transform siloed IT organizations across the enterprise to a service-based model, increasing visibility and transparency through maturing operations with service automation to improve customer satisfaction.

Maintenance/Sustainment Services and Continual Service Improvement

TEKsystems has near-shore service desk capabilities to maintain your ServiceNow production environment. Plus, we offer comprehensive service-level agreements that can scale to support your specific needs.

How We Drive Business Outcomes

We work with our clients to derive maximum value from their technology investments, delivering custom solutions to meet their unique needs.

We meet clients at the service level they require, from providing skilled ServiceNow resources, to designing a customized solution, to implementation, to providing ongoing administration.

TEKsystems is steadfast in its dedication to delivering custom solutions for our clients, serving as a strong, consistent and accountable partner.

Our network contains 81 percent of the domestic IT workforce. Our connections enable to quickly assemble teams with related skill sets, including business consulting, ITIL process practitioner or expert, ServiceNow configuration and administration certifications, advanced Java programming, and HTML.

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