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Managed IT Services

The need to get work done better, faster and more cost-effectively is ever present in business. While assembling strong teams of qualified experts remains critical to driving successful IT outcomes, today's IT leaders must also consider ways to optimize the structure of IT strategy and operations. 

Our Managed IT Services provide a managed team of high-performance applications or infrastructure resources that work as an extension of your permanent staff.

This team is managed by our experienced certified service delivery managers and is designed to ebb and flow seamlessly as your needs adjust in volume or scope. As a part of this service, we also define, streamline and optimize how resources accomplish in-scope work outcomes to lower your total cost of ownership and achieve higher levels of performance through defined SLAs.

Over time our Managed IT Services help you optimize how and where applications work should be performed or IT infrastructure solutions should be implemented. If full outsourcing is the long-term objective, we will scale toward it by establishing baseline requirements, service level targets, workflow interaction, sign-offs and tollgates, while working initially under a co-sourced model. Once these components of your program are optimized operationally, we will evaluate the ideal location in which to perform the work and transition it appropriately.

Our managed IT solutions are calibrated to meet specific client needs and can include any or all of the following responsibilities:
  • Technology and industry-focused advisories and Centres of Excellence (COEs)
  • Discrete practice oversight
  • Engagement management and governance
  • All HR-related tasks/activities pertaining to the TEKsystems team
  • Resource capacity planning
  • Resource selection, customized onboarding and training programs
  • Collection of relevant institutional knowledge
  • Documentation of in-scope work processes
  • Performance reporting, benchmarking and communication management
  • Scaling resources up or down seamlessly
  • Transition planning and execution
  • Quality assurance of deliverables
  • Process improvement consulting and implementation
  • Development of outsourcing road map with baseline metrics

How We Drive Business Outcomes

Our service delivery managers possess over 15 years of proven expertise in IT operations and management. They are not sales people or consultants that we subcontract to you. Rather, each is an experienced, certified manager we permanently employ and arm with a litany of tools and methodologies to implement best practices.
We use our proprietary Staffing Quality Process® to assess your needs and deliver the right people, when and where you need them. This process aligns our understanding of your business needs with specific project requirements. In addition, our local market expertise and long-term relationships with a range of highly qualified IT consultants enable us to quickly scale resources for every engagement.
Through our Managed IT Services model, we engage in an ongoing resource planning process that enables us to project needs at pre-defined increments (i.e., 30, 60 or 90 days) and manage capacity accordingly. This approach ensures that we only bill for what is consumed in terms of hours and/or defined service levels. Our service delivery managers also support optimal utilization by providing the proper attention and oversight required to run a high-performance team.
Our Managed IT Services model goes beyond providing resources or even managing a project from beginning to end. Instead, you can count on us to consistently achieve work outcomes when and how you prefer to partner. As we take responsibility for knowledge management of in-scope workflows, you gain the peace of mind that we possess the business acumen and insight required to effectively execute your goals.
Our model aligns utilization and profitability incentives with all stakeholders to drive continuous improvements in workflows and outcomes over time. The better results we achieve for you, the longer we are able to justify and maintain our relationship.
Our Managed IT Services allow for clear accountability and streamlined billing, while providing you with the flexibility you require to manage through peaks and valleys in workload.
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