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Improve Performance With Help From the Line

Forward-thinking companies know that successful IT initiatives involve more than simply placing IT professionals in front of a computer and yelling go. Great IT happens when leaders listen to what their line-level employees— the doers—have to say. The more leaders understand the line-level perspective, and can harness it when formulating their IT initiatives, the greater the probability their IT initiatives will be successful.

Listen to Your IT Team Video


IT line level

Executive Summary

IT line level


Key Facts

Notable findings from this study include:

  • 72% of IT leaders say bottom up solutions are critical to success in IT
  • 71% of the IT professionals believe that, compared to leadership, IT workers come up with ideas that are more likely to work in practice; 66% of IT leaders actually agreed with them
  • Only about half of IT leaders say their organization effectively taps into the insights of their IT workers
  • 52% of IT employees rate their leader’s ability to keep them plugged into the company strategy as excellent or very good – IT leaders actually rated themselves even worse
  • 86% of the IT professionals believe their leadership could benefit from their feedback on company wide initiatives, but only 47% report that their leaders are listening