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Key Points from this Infographic:

TEKsystems’ infographic, Listen to Line-Level IT Employees, explores the perceived relationships between IT leaders and IT workers, and how organizations can benefit from listening to their line-level IT teams. The following results are based on a recent survey of nearly 2,400 IT professionals.

  • While 80 percent of IT workers believe their role is critical to their organization’s strategy, only 55 percent think that their organization feels the same way. Meanwhile, over 80 percent of IT leaders think they would benefit from knowing what goes on at the line levels of IT.
  • In fact, IT leaders report that—compared to higher-level IT team members—their line-level employees have greater insight into:
    • Team morale (69 percent)
    • Potential technical pitfalls of initiatives (68 percent)
    • Skill of individual team members (65 percent)
    • Current state of operations (61 percent)
    • Technical skills required to complete a project (58 percent)
    • Level of effort required for projects/initiatives (54 percent)
    • Waste/inefficiencies (54 percent)
  • By ensuring their line-level IT teams are engaged and have a sense of purpose, IT leaders can leverage this insight to save time, lower costs and increase ROI. To deepen relationships and maintain engagement, IT leaders can:
    • Keep the line informed: Only 52 percent of IT workers say leadership is excellent or good at keeping them plugged into company strategy, and just 44 percent of IT leaders believe the line-level employees feel connected to the strategy.
    • Ask for feedback: While 86 percent of IT workers believe leadership could benefit from their feedback on companywide initiatives, just 47 percent report that their leaders are listening.
    • Listen to the line: The majority of IT workers (71 percent) and IT leaders (66 percent) agree that compared to leadership, line-level employees come up with ideas that are more likely to work in practice.
    • Select managers with care: A staggering 72 percent of IT workers rate the majority of the managers they’ve had during their careers as poor.
    • Make sure your managers serve down, not just up: Sixty-four percent of IT workers say their managers would benefit from their feedback.