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The client, one of the world’s largest technology companies, saw inefficiencies in the SAP training it previously had in place. The quality of instructors—as well as content being delivered—was lacking, and a platform for educating global and/or virtual audiences was needed.
Being in the IT space for over 70 years, the client has evolved into a world-leading technology company that employs nearly 350,000 people and serves over 1 billion customers across six continents. The client boasts a comprehensive business portfolio which includes hardware, software and services targeted towards consumers, businesses, governments and schools around the globe. TEKsystems has been a trusted partner of this client since 1999.
In a rapidly evolving IT industry, the lifecycle of advanced technologies can be unpredictable; in many cases, what was once the latest gadget, tool or system is now obsolete and has been replaced by a product that is less expensive, faster, easier to use or—in some other way—better. But how does a consumer’s understanding of technology stay at pace with its evolution? In a business setting, the stakes are even higher when it comes to introducing new technologies. Careful planning to ensure that new technology is properly understood and adopted among employees is critical to validating the worth of the investment and seeing a return.
Quality employee training programs should be implemented across organizations trying to roll out a new or advanced technology, but it should not stop there. To account for new hires as well as existing employees that need to re-skill their roles or are simply looking to sharpen their skills, organizations should be thinking about ongoing IT education and training programs. Not only does access to continued training encourage user adoption, heightened productivity and overall employee sense of value, but it also supports the successful utilization of technology and subsequently has a positive impact on a business’ performance.
Given that the technology landscape is constantly changing while the business environment is becoming increasingly more global, organizations need a versatile SAP education and training partner that can provide customized learning solutions.
Having been a longtime SAP user, the client had previously received training with the original equipment manufacturer but sought to pursue alternative training providers that could offer a comprehensive and more customized training curriculum. The client’s ultimate objective was to execute a top-notch, cost-effective SAP training program that would facilitate adoption, knowledge transfer and enable the company to achieve higher levels of service to its user community. This program would need to include virtual training options specific to the SAP skill sets they employed across its nationwide locations.
The client acknowledged early on that its requirements called for the expertise of a uniquely competent vendor. The client wanted to be sure that the new provider offered:
Course Selection and Content – The client required a provider that could deliver quality course content that would be relevant to a variety of educational and professional backgrounds.
Course Instruction – The client also required that its provider of choice be able to supply top-quality, dedicated instructors with proven experience across multiple SAP modules and could teach in a consistent manner over time.
Global Training Platforms – The ability to execute training virtually was imperative in order to eliminate operational and logistical expenses normally associated with reaching global audiences.
TEKsystems was selected based on our ability to demonstrate a full breadth of SAP training capabilities, our strict instructor qualification process, our history of past performance as well as our superior logistics management including production and distribution of hard and soft copy course materials.
The custom SAP training curriculum that TEKsystems designed for the client included an in-depth analysis to determine the appropriate class format, content and priority based on the assigned roles, technical prowess and SAP experience of each employee. This resulted in the development of instructor-led training (ILT) courses, virtual training options and self-paced training modules that were accessible in a secure viewer so that they could access materials remotely over a defined period of time. Using these formats, TEKsystems delivered targeted training to augment trainees’ baseline understanding of the SAP system, onboard new users and re-skill existing employees.
This solution enabled us to showcase the three key elements the client required of its provider of choice:
The success of the client’s SAP training program has also led to faster system adoption and employees can quickly become productive because they have a better understanding of not only SAP, but also the business processes specific to their functional and technical areas and how they truly impact the business. Employee retention also emerged as a strong benefit with many of the employees who were trained or re-skilled now crediting the client with creating greater job satisfaction, visibility into new opportunities and clearer career paths.