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TEKsystems partners with Caesars Entertainment to build a first-class information security team.
As a result of this mandate, Caesars Entertainment hired a third-party organization to audit its current information security strategy while internal leadership also conducted a comparative analysis against the security structure implemented by industry peers. The audit and internal assessment both revealed that significant improvements needed to be made to Caesars’ IT practices, processes and staffing in order to achieve PCI compliance, avoid further incurring any fines and penalties from PCI, and eliminate any potential future freezing of credit card transactions.
TEKsystems also provided a full-time project manager to support onboarding the new resources, ensure resource requirements were being met, manage Caesars’ expectations and provide weekly status reports, manage contractors’ schedules, conduct performance reviews, conduct financial reporting and facilitate the transfer of knowledge.
TEKsystems’ engagement with Caesars Entertainment enabled the organization to achieve a stronger information security structure, a critical asset to any business operating in the gaming and resort space. With heightened security standards, Caesars progressed further towards the goal of 100 percent PCI compliance. Key to the success of this initiative was the information security team that TEKsystems helped Caesars build. Given that the talent pool of high-level security IT professionals was minimal, particularly in Las Vegas, a powerful EVP was needed in order to position working for Caesars—and relocating to Sin City—as desirable among eligible candidates. TEKsystems was able to develop an attractive EVP that emphasized how Caesars met the needs of IT security professionals, ultimately allowing us to retain top talent with the necessary skill sets. This impactful EVP was informed by TEKsystems’ strong understanding of the roles and responsibilities Caesars needed and what quality technical professionals with niche security skills seek (e.g., roles that will allow them to grow their skill sets, to gain more in-depth knowledge around security and to build their resume).
With an effective employee value proposition in place, TEKsystems sourced, screened and retained security professionals within the client’s desired time frame. Leveraging stringent security questions, we were able to quickly screen out under-qualified candidates and source from a strong talent base, allowing TEKsystems to yield an 84 percent interview-to-hire ratio. In turn, this enabled us to generate time efficiencies in the hiring and onboarding process and subsequently increase the productivity of new hires. Caesars realized a 90 percent retention rate on those who were hired, and through our support, any replacements needed were made quickly and seamlessly.
Guided by a more robust security information team, Caesars recognized significant technical benefits in its approach to information security. The identity access group led all system administration tasks associated with staff hires and terminations. The physical group managed intrusion detection and firewalls, while the discovery group provided forensic analysis and legal support.
From a regulatory standpoint, TEKsystems effectively managed to Caesars’ rigorous deadlines for PCI compliance, while achieving 90 percent accuracy of dates for the 2012 milestone. Additionally, because we were able to be more efficient in ramping up the information security team, Caesars will reach its full compliance faster. This will provide cost savings over time, as potential fines for being noncompliant will be eliminated.
Caesars has commissioned TEKsystems to remain involved in the provisioning and on-site management support as the company continues moving towards PCI compliance, underscoring the success of this critical information security initiative.