Choose your language:
MedImmune, the global biologics arm of AstraZeneca PLC, partners with TEKsystems to support the client’s Infrastructure capabilities.
Following its acquisition by AstraZeneca, MedImmune decided to reallocate, and in some cases eliminate, a variety of roles in its IT department in favor of outsourcing a few key IT support functions to an alternative vendor. This change left MedImmune with a very small technical staff mostly comprised of service delivery managers tasked with managing the outputs from the vendor.
Over time, MedImmune discovered that their vendor was unable to effectively support the full scope of its IT needs because the agreement they had in place was for Support Services only and did not address the client’s emerging engineering and infrastructure needs. For example, if MedImmune needed an infrastructure upgrade, physical server re-build or a VM server installation, there was an additional cost for the engineering support as well as for the hardware needed to complete the effort. During this time, the client’s newly appointed CIO led an initiative called the “Infrastructure Transformation Program (ITP),” which required an upgrade of the company’s network infrastructure including VoIP, Exchange, Active Directory, Windows Servers and their AIX environment.
Midway through ITP, MedImmune terminated the contract with the incumbent IT vendor and created a 12-month plan to transition its IT support functions. Furthermore, the ITP required a migration support solution, the build-out of two new data centers and the execution of severalsystem upgrades. These efforts required the client to add additional resources with varied skill sets in order to provide specialized and cross-functional support. To fill this gap, MedImmune reached out to TEKsystems due to our intimate understanding of their business challenges, our expertise in workforce planning, our experience supporting clients with similar initiatives and our ability to attract and retain the necessary IT talent.
As a direct result of this successful MedImmune/TEKsystems partnership, the client selected TEKsystems to support four additional initiatives:
A key factor in the success of the Infrastructure Transformation Program was the collaborative partnership between MedImmune and TEKsystems. MedImmune included TEKsystems in regular project planning meetings and provided access to key stakeholders, which helped generate an in-depth understanding of the initiative to include business drivers, success factors, required capabilities, challenges and opportunities. Through this deep understanding and insight, TEKsystems was able to leverage its talent management expertise to aid in proactive resource planning and subsequent delivery of the crucial IT talent needed throughout the lifecycle of the project. The partnership also informed and guided the incorporation of flexible delivery models ranging from staff augmentation to project based, managed services.