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Ochsner Health System partners with TEKsystems to support the implementation of EpicCare Ambulatory electronic health records (EHR) software across its hospital system.
The American Recovery and Reinvestment Act (ARRA) of 2009 continues to stand at the forefront of national debate. With ARRA, the Health Information Technology for Economic and Clinical Health Act (HITECH) was enacted, making the adoption of IT a critical priority for the healthcare industry. The government has also offered monetary incentives and reimbursements to encourage healthcare providers to make the transition from paper recordkeeping to electronic health records (EHR) systems.
Making the EHR transition proves to be challenging industry-wide. In fact, 65 percent of all enterprise software implementations fail to meet project expectations—resulting in loss of productivity, money and resources1. There is much room for error if there is no upfront planning for its usability day-to-day and adoption with end users, and organizations can lose money and time if an implementation strategy is not carefully designed.
Ochsner sought to roll out the EpicCare Ambulatory EHR system—which would impact 600 end users across its 22 clinic facilities. Ochsner had made previous go-live attempts but saw slow adoption and utilization rates threatening its potential to achieve meaningful use. Now with an aggressive three-week timeline, it was critically important that the appropriate volume of resources and skill levels were obtained to drive efficiency and support Ochsner’s staff. To ensure the launch of the new EHR system was a success, Ochsner selected TEKsystems to support this initiative. Based on our long-standing relationship with Ochsner, TEKsystems has solidified our partnership and Ochsner was confident that we could once again deliver a successful project for them. The client also knew that TEKsystems had access to the sought-after EHR talent and skill sets necessary to provide end-user support and put them on the path to ensuring that meaningful use of the EpicCare Ambulatory modules was achieved.
1Lessons from ERP implementation failures,” Focus Research, June 10, 2010