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TEKsystems partnered with a large communications company to provide nearly 100 highly skilled network engineers to run the client’s new network operations center (NOC) in Texas. Through an exclusivity contract, TEKsystems was able to save the client approximately $8 million.
In partnering with TEKsystems exclusively for NOC staffing support, we were able to provide the client with resources at a bill rate roughly 40 percent lower than the market average, allowing the client to realize nearly $8 million in savings to date.
Throughout the life of our partnership, referrals played a large role in delivering qualified candidates that fit the client’s needs and culture. Many of the long-term, on-site resources offered referrals when the need for additional personnel opened at the NOC. Approximately 75 percent of the resources we provided stemmed from existing consultant referrals.
As a result of TEKsystems’ ability to consistently provide high-quality resources and cost savings, we strengthened our working relationship with the senior manager and helped streamline the formal resource hiring process. Previously, the senior manager personally interviewed candidates as part of the screening process. But as the manager grew more comfortable with our sourcing strategy and confident in the quality of reliable referrals that were driving talent acquisition, he felt his involvement in direct interviews could be eliminated altogether.
Our trusting relationship with the senior manager also provided an outlet for our team to have regular and candid conversations about upcoming NOC projects and initiatives. This additional insight positioned us to better anticipate the center’s upcoming staffing needs based on their forecasted pipeline. Through these conversations, we were able to preemptively help the client formulate a plan to address an upcoming tenure issue that could have otherwise derailed the NOC’s functionality.
As many of the on-site resources had been supporting the NOC for an extended period of time, the client was approaching tenure limitations that threatened to diminish their workforce by 44 percent if these resources were forced to stop working at the client for several months. We proposed a TEKsystems Global Services® solution to combat the client’s tenure situation. Our solution would also provide additional metrics around the success of NOC project initiatives and resources’ performance that would in turn help speed up productivity and drive efficiencies (e.g., fault analysis, faster onboarding and shorter time to task).