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Upon reorganizing, centralizing and physically relocating its outside plant (OSP) design team to Dallas, the client was having difficulty rebuilding the team and grew increasingly dependent on outside design firms to fulfill design orders. Some of these firms were submitting incomplete or inaccurate design solutions further impacting the client’s ability to realize revenue.
Within the first six months alone, TEKsystems’ Telecommunications Staffing team built a team of approximately 30 designers, significantly outperforming the client’s HR and internal recruiting team. We also provided data analysts and project coordinators.
After just one year of partnering with TEKsystems, we were able to eliminate the growing backlog of 5,000 design orders, worth an estimated $15 to $20 million in revenue that the client was not able to realize with the backlog of incomplete orders. With the support of TEKsystems Global Services® from a quality control standpoint, our team achieved a quality rate of approximately 98 percent fulfilling the backlog orders. We performed round-the-clock quality control of engineering diagrams to improve production outputs. Ultimately, the client was pleased with our progress and the quality of our people and sought to expand our scope in the Dallas area to start performing HFC design as an overflow vendor.