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In order to enhance its ability to support business growth, a large telecommunications organization engaged TEKsystems to source and retain qualified IT professionals for its network augmentation group. The TEKsystems team upgraded the client’s antiquated network equipment, subsequently migrating customer traffic to a newer, faster network.
Headquartered in the Southeast, the client is a large telecommunications company that provides Internet, television and voice services to residential and business customers across the U.S. TEKsystems has delivered IT support to this client since 1999.
TEKsystems successfully delivered high-quality IT talent with the required telecommunications skill sets to support the client’s network augmentation group. The level of skill we provided was based on the current needs of the client at that point in time, and we placed various job titles, including entry level Cisco Certified Network Administrators (CCNAs) to more senior network engineers.
The client has partnered with us on this network engineering effort for more than four years now, including two years where we were the exclusive partner of choice. Since initiating our telecommunications staffing services for the client’s network augmentation group, we have placed about 130 people, including approximately 70 people who have converted to full-time employees at the client—indicating they were very satisfied with the caliber of our people.
Developing an EVP was critical to overcoming the challenges that geography posed. We knew we needed to cast a wider net and appeal to IT professionals outside the client’s local area. TEKsystems was able to offer higher pay for anyone outside of the 50-mile radius around the client site. We also agreed upon a shorter cycle of temporary to permanent hiring, where we could convert the right people from temporary to permanent in a 4.5 month timeframe. Many placements stayed with the client for longer than that.
The resources we have provided have assisted with the implementation of all new equipment to increase the speed of the client’s high-speed Internet offering, which includes voice, cloud, cable television and security services. By replacing outdated, antiquated equipment, our network engineering resources have enabled the client to deliver improved, faster services to their customers and end users. In turn, this has helped increase revenue for the client.
Partnering with TEKsystems over the long term has provided many advantages. Because we are very familiar with the organization and this network engineering effort, our people are able to help train and onboard any new IT professionals joining the team, driving knowledge transfer, and training and time efficiencies.
The client has appreciated our commitment to building a lasting business relationship and knows we are a great fit for their needs. For example, they put great value on face-to-face meetings and interactions. We consistently make on-site visits to meet with client stakeholders, gauge satisfaction with our people and determine any pain points they are experiencing that we can help resolve. Our partnership has continued to strengthen over this long-term staff augmentation effort, and we continue to explore opportunities to help the client navigate their IT initiatives in a narrow market.