Our pilot identified a high-degree of inaccuracies and inefficiencies within the client’s existing true-up processes, including missing documentation and POs to support cell sites, incorrectly approved funds for the sites and gross overbilling by the general contractors. Due to the success of the pilot, and based on the depth and severity of our findings, the client asked TEKsystems to continue supporting the true-up of their cell sites throughout their Northern California market.
Drawing on their trust in our ability to provide high-quality resources through our proprietary Staffing Quality Process®
, the client requested we expand our technical team to meet the growing need for additional support. Within one month of the pilot, TEKsystems’ Telecommunications team ramped our team to include 11 highly skilled IT professionals with expertise in project management, construction management, site acquisition, data and finance analysis, and project coordination. After two months of successfully driving change within the client’s internal true-up processes, we further scaled our team to 18 resources to keep pace with the thousands of true-ups needed in the Northern California market and with the client’s future POE.
Our team retroactively reviewed more than 2,300 cell sites built within the past three years, supplying on-site technical teams to complete an in-depth review of billed components against what was actually installed. During the true-up of these sites, we found that on average the client was overpaying by 31 percent per cell site. Through suggested process improvements in documentation and streamlining the communication process between the contractors and the client’s finance department, we were able to reduce inefficiencies to roughly 19 percent. This insight has allowed the client to more accurately anticipate the cost per cell site and forecast with more accuracy their yearly POE.
Our team also identified more than $12 million in overbilled site drivers by the various contractors. Through validated true-up documentation, these findings were passed along to the contractors who subsequently credited the client back-owed funds that could be applied to future projects. The client was able to apply the surplus savings toward building additional cell sites outside of their original POE, which enabled more opportunities to generate.
We were also able to reduce the time to true-up a cell site. While it took the previous auditing vendor 376 days to rubber stamp each site, TEKsystems was able to complete the same review in 57 days. Stemming from our ability to drastically reduce true-up time, 60 days is now the new standard for any auditing vendors partnering with the client.
Based on our ability to provide qualified resources and deliver an extremely effective true-up, the client is exploring additional markets that TEKsystems could support in this capacity, including Southern California, Florida, Colorado and the Northeast. The client is also considering TEKsystems for additional staffing and TEKsystems Global Services®
partnership opportunities across other areas of its business.