From customer experience and brand strategy to security and privacy, organizations are at a precipice. Here are 7 trends brands can no longer ignore to be successful in 2021 and beyond.
Jul. 28, 2021 | By Kalev Peekna and Ryan Schulz
For better or worse, 2020 was a catalyst for change. Organizations vaulted into digital. Brands put their values front and center and took a stand on social issues. These weren’t new trends; but the pandemic, as well as social and political upheaval, forced marketers’ hands. In 2021, the momentum continues.
What are digital experience trends in 2021?
- Brand is a priority
- Digital strategy = customer experience
- Ecosystem era
- Social justice
- Inclusive design
- Security and privacy
Where do you start?
It may sound overwhelming, but all these trends are connected to one thing—your brand. And the best way to start is by talking to the people who interact with it most. Tap into your users and buyers. Start a conversation. We’ve found that talking to customers often unlocks where to focus.
Our experts at One North, our full-service digital agency, dive into each trend in more detail.