Dynamic Workplace Services
SMARTER SUPPORT, EMPOWERED EMPLOYEES
Bye-bye, desktop. Work happens anywhere, everywhere. Enter forward-thinking, innovation-enabling technologies like AI, process automation and comprehensive Microsoft Office 365 solutions that optimise mobility, user experience and self-help enablement. When technical thought leadership meets unrivalled logistical capabilities, workplace innovation thrives.
Our workplace services solutions increase efficiencies, improve customer experience and help grow your business while reducing total cost of ownership (TCO). Together, we’ll strengthen your internal core to innovate, automate and re-imagine what it means to deliver superior support—placing end-user satisfaction at the centre of every solution we shape. Whether you’re leading the pack or feeling a step behind, we’ll meet you where you are and take you where you want to go.
TEKsystems named in the 2019 Gartner Magic Quadrant for Managed Workplace Services, North America
service desk users supported
WHAT WE DO
Automation and Analytics
Accelerate with AI and automation. “Tier Zero” support—automated self-service and self-heal technologies like virtual assistants and chatbots—reduces demand and TCO, and helps your workforce get back to productivity quickly. Real-time, executive-level dashboards and deep-dive analytics will drive your strategic decision-making. These smart technologies do more than accelerate the game—they help you win.
Digital Service Desk
Speed or quality? You shouldn’t have to choose. Our full range of service desk capabilities—covering mobile devices, account administration, application support and full life-cycle hardware configuration—are designed to achieve high incident resolution and customer satisfaction. Whether on-site or at one of our world-class global solution centres, our highly skilled agents drive productivity by focusing on the user experience. Win-win.
Support, up a notch. Custom Tier 2 and Tier 3 application support—troubleshooting, data correction, user administration, vendor patching, and regulatory or environmental changes—delivered by our talent network skilled in commonly used and specialised applications. Plus, we’ll bring new development capabilities to support application rationalisation, demand management, spending optimisation or application documentation.
Optimisation breeds opportunity. Driving resolution at the service desk or through self-help reduces TCO and frees up resources for innovation. Yet, sometimes, a higher touch is needed. When that’s the case, we go beyond traditional break-fix /deskside support. We tackle full asset life-cycle management through inventory management, security control, walk-up repair centres, asset vending and asset lockers. Global and mobile, we’re able to scale and accelerate to get the job done.
Engineering and Mobility
Own complexity in your computing environment. We’ll help you achieve comprehensive image management solutions that minimise user disruption and maximise productivity. Not to mention automated service systems, management architecture and mobile device management that fit your environment while staying current with updates. Industry best practices, delivered by certified, experienced deployment architects.
Collaboration and Productivity
Reach peak productivity through Microsoft Office 365. Being Microsoft Gold certified for Cloud Productivity, our experts can design and drive your cloud migration—from build to implementation, to ongoing support and enhancement of your cloud productivity environment. Locked-tight, we’ll help you take advantage of the most current security features through the Office 365 Security & Compliance Centre and Azure Active Directory.
Chatbots, made easy
Our enterprise-ready AI-based conversational platform can analyse what users are looking for and communicate through multiple channels, languages and devices. TEKsystems.sAIge can free up your team’s bandwidth by more than 20 per cent.
Solutions That Scale
Advising to outsourcing to talent. Our delivery isn’t off-the-shelf, it’s unique to you.