Digital Workplace Services
Evolve the anywhere-office
What if everyone could do everything from everywhere? Turns out, they can.
Your business is powered by productive employees, seamless user experiences and continuous operational improvement. Support your business transformation with a frictionless, secured digital work experience from anywhere, on any device.
From an omnichannel support experience to modern endpoint management, maximise productivity and minimise user disruption to propel your modern workforce into the future.
In It With You
Transform digital workplace services and empower employees to drive your business forward. We deliver flexible, tailored, end-to-end solutions to keep your workforce engaged and productive. With an innovative approach centred around exceptional user experiences, we’ll help you:
- Equip your workforce with anytime, anywhere access and support for applications and company data stored and secured in the cloud
- Improve call deflection and reduce end-user downtime and frustration with self-help and self-healing technologies
- Anticipate and proactively solve problems before they disrupt your workforce
- Seamlessly provision, manage and secure endpoint devices and systems – reducing high-value employee workload and excessive support tickets
- Deploy progressive automation and orchestration solutions to reduce risk and total cost of ownership
- Cut costs and inefficiencies tied to disparate services, providers and technologies
At a Glance
By the Numbers
end users supported across 57 countries
global delivery centres supporting 38 languages
The unique challenges of your business, culture and industry require custom solutions, all while prioritising end-user satisfaction, productivity and cost savings. Leveraging our full-stack expertise and industry-leading technology partnerships, you will innovate, automate and reimagine end-user experiences that inspire.
Automation and Analytics
Speed up, standardise, streamline and secure workflows and repeatable processes while reducing TCO through automation and orchestration. We’ll identify automation opportunities to reduce user support demand and build an innovation roadmap to meet you where you are and take you where you want to go. You’ll make strategic, future-focused decisions using real-time, executive-level dashboards and deep-dive analytics.
Digital Service Desk
Our workplace service professionals triage IT issues rapidly to boost incident resolution and end-user satisfaction onsite or at one of our ISO 27001 Certified global solution centres. We resolve end-user issues, manage problems and drive productivity by focusing on the experience for every interaction. Energise your workforce, drive productivity, resolve end-user issues and boost incident resolution with an omnichannel support experience, backed by best-in-class UX support platforms and our ISO 27001-certified global solution centres. Simplify to a single point of entry for all end-user support, collaboration and productivity using Microsoft Teams and NICE inContact CXone cloud. Pairing ServiceNow with TEKsystems.sAIge – our conversational virtual assistant – you have a seamless enterprise automation channel to reduce total cost of ownership while never compromising on end-user experience.
Whether it’s application administration, persona-based management, troubleshooting, reporting or end-user training – we’re here to help. Together, we’ll enable your high-value workforce to be creative and productive.
Modern Endpoint Management
Wherever you are in your endpoint maturity journey, we’ll help you transform and maintain your endpoint environment – with Engineering and Mobility, Field Services and Collaboration and Productivity. Boost end-user satisfaction and productivity by automating and standardising your endpoint environment. Using high-ROI roadmaps and budget plans, long-term strategies and rapid-return tactics, you’ll take advantage of game-changing technology to reduce costs and technical debt while delivering on business demands.
From deskside support to end-to-end hardware depot and logistics for any business scenario, we help you accelerate efficiencies at scale. Tackle full asset life cycle management through inventory management, security control, walk-up repair centres, asset vending and asset lockers. Global and mobile, we’re able to scale and accelerate to get the job done.
Collaboration and Productivity
As a Microsoft Gold-Certified partner for Cloud Productivity, we bring qualified experience to help you maximise ROI and achieve real value. Whether you’re looking to build and execute a roadmap for your Microsoft 365 migration or need ongoing support for your cloud productivity environment – we’ll help you integrate solutions that meet your needs and empower your employees.
Our Technology Partnerships
In Good Company
We work side by side with you to fully leverage our relationships with the world’s leading technology companies so you can reap the benefits of best-in-class implementation, integration and support—making the most of your technology investments and powering next-gen innovation.