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To keep pace with evolving business and operational needs, organizations are realizing increased pressure to reduce risks, control costs, improve quality of delivery and increase value. Thinking more strategically about core business activities, investing in optimized service delivery solutions can enable IT leaders to achieve these results.

The TEKsystems Baltimore Solution Center (BSC) is a service desk facility that leverages world-class methodologies to deliver the highest quality, return on investment and total cost of ownership.

The BSC offers service desk infrastructure design and architecture for telephony and network infrastructure. From project-based consulting to outsourcing services, we aim to deliver the most cost-effective, high-quality service desk solutions that maximize the value to your business. We’re heavily invested in helping our clients realize success, and strive to achieve 99.99 percent up time of services.

Between the BSC and TEKsystems Dallas Solution Center (DSC), another best-in-class service desk facility based in Irving, Texas, we are able to offer interoperability between service desk facilities to enable clients to achieve business continuity.

Learn more about our facility features

  • Equipped with redundant power, data and telephony equipment
  • 24x7x365 on-site security and support personnel
  • Hardware, telephony equipment and data equipment are behind cipher-locked doors
  • Interoperability between geographically dispersed facilities available for disaster recovery and business continuity objectives

Our Focus

  • Application development and management
  • Business intelligence, ERP and integration
  • Network infrastructure services
  • Quality assurance and testing
  • Support desk services

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