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Diversity and the Workplace

Course Code

MQ209

Duration

1 Day

None
This course provides information to enhance and raise the awareness of associates in the workplace about diversity –how to appreciate and encourage diversity. Great-Place-to-Work organizations are “diversity smart”. By participating in several activities and discussions, participants will gain knowledge about their own personal ideas about diversity and learn a Four-Step Model that will enable them to effectively assess and respond to diverse situations.
This course is designed for anyone.

Upon completion of this course, participants will be able to:

  • Define diversity
  • Identify what is a diverse workplace
  • Identify personal diversity challenges
  • Reflect on personal awareness of cultural diversity
  • Apply the F.I.N.D. Model to effectively communicate in diverse situations
Introduction
What is diversity?
Dimensions of the diversity wheel
Multicultural society

Challenges of Diversity
Video
Identifications of barriers
Where are we?

Understanding Ourselves
The impact cycle
Conditioning
Stereotypes and prejudice
Reaction and behavior
Outcome and relationships
Perceptions
F-Sentence

Creating Positive Relationships
Finding similarities
F.I.N.D. Model
ATM technique
Ouch technique
Video and role play

Becoming a More Diverse Workplace
How can your organization improve upon diversity issues?
What can you do to become more diversity aware and inclusive?

Summary and Conclusion
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