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ITIL® Service Design

Course Code

MQ848

Duration

3 Days

In order to take the ITIL® Service Design course, candidates must:
  • Have passed the ITIL® Foundation certification exam
  • In order to take the ITIL® Service Design exam, candidates must complete the ITIL® Service Design course and present a Certificate of Completion
  • A basic IT literacy and around 2 years IT experience are highly desirable
  • It is also recommended that candidates should complete at least 21 hours of personal study by reviewing the syllabus and the ITIL Service Design publication in preparation for the examination, paying particular attention to the Service Design-specific terminology cited in the syllabus and defined in the Official ITIL Acronyms and the Official ITIL Glossary, noting new terms and questions to raise in class
This 3-day (21 contact hours) course provides learners with the knowledge of management level concepts and core information of the activities and techniques within service design. To achieve the ITIL® Service Design certificate in IT service management you must complete all units and successfully pass the corresponding examination.
This course is intended for individuals who require a detailed understanding of the ITIL® Service Design phase of the ITIL® Core Lifecycle and how it may be implemented to enhance the quality of IT service provisioning within their organization, as well as IT professionals working within or about to enter a Service Design environment and requiring an understanding of the concepts, processes, functions and activities involved.

This course is also intended for individuals seeking the ITIL® Expert in IT Service Management qualification, or the ITIL® Expert in IT Service Management qualification.

After completing this course, learners will be able to gain knowledge and understanding of:
  • Introduction to service Design
  • Service Design principles
  • Service Design processes
  • Service design technology-related activities
  • Organizing for service Design
  • Technology considerations
  • Implementation and improvement of Service Design
  • Challenges, critical success factors and risks
Module 1: Introduction to Service Design
Module 2: Service Design Principles
Module 3: Service Design Processes
Module 4: Service Design Technology Related Activities
Module 5: Service Design Organization
Module 6: Service Design Technology Considerations
Module 7: Service Design Implementation and Improvement
Module 8: Challenges, Risks, and Critical Success Factors
Module 9: Summary, Exam Preparation, and Directed Studies
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