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ITIL® Planning, Protection, and Optimization (PPO)

Course Code

MQ846

Duration

5 Days

In order to take the ITIL® Planning, Protection, and Optimization course, candidates must:
  • Have passed the ITIL® Foundation certification exam
  • In order to take the ITIL® Planning, Protection, and Optimization exam, candidates must complete the ITIL® Planning, Protection, and Optimization course and present a Certificate of Completion
  • A basic IT literacy and around 2 years IT experience are highly desirable
  • It is also recommended that candidates should complete at least 30 hours of personal study by reviewing the syllabus and the ITIL Planning, Protection, and Optimization publication in preparation for the examination, paying particular attention to the Planning, Protection, and Optimization-specific terminology cited in the syllabus and defined in the Official ITIL Acronyms and the Official ITIL Glossary, noting new terms and questions to raise in class.
This 5-day (30 contact hours) course provides learners with the knowledge of management level concepts and core information of the activities and techniques within Planning, Protection, and Optimization. To achieve the ITIL® Planning, Protection, and Optimization certificate in IT service management you must complete all units and successfully pass the corresponding examination.
This course is intended for individuals who require a detailed understanding of the ITIL® Planning, Protection, and Optimization aspects of the ITIL® Core Lifecycle and how it may be implemented to enhance the quality of IT service provisioning within their organization, as well as IT professionals working within or about to enter a Planning, Protection, and Optimization environment and requiring an understanding of the concepts, processes, functions and activities involved.

This course is also intended for individuals seeking the ITIL® Expert in IT Service Management qualification, or the ITIL® Expert in IT Service Management qualification.

Upon completion of this course, participants will be able to:
  • Service design in PPO and lifecycle context
  • Processes across the service lifecycle pertaining to the practice elements within planning, protection and optimization
  • Capacity management as a capability to realize successful service design
  • Availability management as a capability to realize successful service design
  • IT service continuity management as a capability to support overall business continuity management
  • Information security management as part of the overall corporate governance framework
  • Planning, protection and optimization roles and responsibilities
  • Technology and implementation considerations
  • Organizational roles relevant to PPO
  • Specifically in the following key ITIL process and role areas: 
    • Capacity management, availability management, IT service continuity management, information security management, demand management 
    • Challenges, critical success factors and risks for planning, protection and optimization 
Module 1: Introduction to Planning, Protection, and Optimization (PPO)
Module 2: Capacity Management Process
Module 3: Availability Management Process
Module 4: IT Service Continuity Management Process
Module 5: Information Security Management Process
Module 6: Demand Management Process
Module 7: Planning, Protection, and Optimization Roles and Responsibilities
Module 8: PPO Technology and Implementation Considerations
Module 9: Summary, Exam Preparation, and Directed Studies
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