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TEKsystems helps prominent healthcare organization complete a technology update to meet HIPAA guidelines.
We worked with the client to develop a pilot deployment comprised of 10 client locations. We then deployed 10 technicians to execute the software / hardware refresh and used this as an opportunity to review and validate the project’s milestones, modify processes and develop best practices for managing site logistics. During this time, we were able to confirm project and resource requirements, technical scripts and technician checklists. TEKsystems’ project manager then worked with the client to coordinate and finalize the rollout schedule. The following fall, a TEKsystems team comprised of PC technicians, a technical project manager and a project scheduler began the first year’s technology refresh.
During the course of this project, approximately 3,000 desktops over 12 weeks each year would be updated, bringing the total after four years to more than 12,000 systems in 136 locations. This ongoing project now includes more than 31 TEKsystems consultants to assist the client’s Active Directory migration group, help desk group, desktop support group and clinical training group.
The TEKsystems team successfully completed the initial phase and the project is currently operating on time and within budget. The flexible staffing model that we utilize allows for quick scheduling changes and enables us to adjust to continue meeting all client expectations. Additionally, TEKsystems deployed on-site clinical application trainers to help ease the client’s transition to the new technology. In lieu of the standard classroom setting, training is performed in a more casual manner with “floating” trainers stationed on site to answer end-user questions, give impromptu tutorials and otherwise create a comfortable and convenient learning environment.
As a result of this engagement, the client has been able to ensure the project’s success, while maintaining focus on its day-to-day operations and other mission-critical IT initiatives. In fact, the client is well ahead of schedule in meeting the HIPAA Electronic Medical Records (EMR) deadline of October 2012.