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University Hospitals of Cleveland, OH, partners with TEKsystems to upgrade more than 30,000 phones on its main campus.
During the course of the project, the TEKsystems team successfully navigated changes in the client management team and was still able to execute all required deliverables. This team worked across 12 hospitals on the client’s main campus to efficiently replace more than 30,000 ROLM digital and analog phones with newer Cisco VoIP phones and devices. Of the original members of the team placed, three engineers have been converted to full-time UH Cleveland employees and another member of the team is actively working with the client on a contract basis.
Having successfully migrated its phone system and associated hardware to the new technology, UH Cleveland is now realizing service and operational improvements. This marks a milestone in the client’s goal of moving toward unified communications for its hospitals. Specific benefits reported by the client include elimination of reception issues and the integration of handheld walkietalkies. These devices are capable of facilitating reliable and immediate communication between doctors, nurses and hospital staff and offer a major enhancement to the client’s end user population. UH Cleveland was so pleased with our performance that it opted to present the TEKsystems team with a very prestigious vendor award at the close of the project.