As a global security company and one of the world’s leading contractors, the client employs almost 146,000 people worldwide and focuses on the research, design, development, manufacture, integration and sustainment of advanced technology systems, products and services. Due to our strong recruiting capabilities and industry knowledge, TEKsystems and the client have successfully partnered on large enterprise technology services contracts since 2001.
Java/J2ee, Websphere, .NET, COBOL/CICs/dB2, Mercury Quality Center, Quick Test Pro (QTP), Cold Fusion, RequisitePro
Our client was selected to support a large government agency’s initiative to re-engineer a number of internal work processes aimed at improving efficiency and global modernization of the customer’s IT efforts. Increasing workloads and decreasing resources created the necessity to enhance the customer’s existing methods. It wanted to institute processes and methods that were better defined, measurable and repeatable.
Our client’s contractual obligations focused on designing, developing and implementing new enterprise software and supporting this government agency’s programmatic, administrative and management information systems. Additionally, it was tasked with providing software development in the areas of XML and Java, as well as supporting the strategic IT initiatives of the Nationwide Health Information Network’s (NHIN) Health Information exchange system.
Due to the varied scope and breadth of the project, the client needed to align with a sub-contracting partner that was able to quickly provide a large number of high-level IT professionals with varying skill sets and that had a proven track record of successfully supporting government projects.
Based on our intimate knowledge of the client and its customer, TEKsystems created a compelling employee value proposition (EVP) to attract and recruit qualified technical professionals for this project team. Skill sets deployed included enterprise architects, Web developers and architects, test engineers, programmers, business and systems analysts, desktop support professionals, database administrators, process analysts, document imaging specialists, business process re-engineering specialists and UNIX system engineers.
Over the course of this project, we deployed a total of 345 IT professionals. TEKsystems also modified our screening practices to accommodate the specialized needs of this client, adapting our drug and background checks so they closely mirror the agency’s process. We also enabled the client to streamline its hiring processes by limiting the number of sub-contractors, thus decreasing time and increasing quality.
To further support the longevity and long-term success of this project, we instituted a sound retention strategy that included a proactive approach to managing and preserving relationships with the technical professionals deployed in support of this project. We provided support services such as monthly meetings to capture performance feedback from the client’s management and the technical professionals supporting the various areas of the project. This approach led to a significant reduction of attrition and turnover, which maximized positive and consistent results for our client.