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United States

Supporting Top Insurance Agency’s UX and UI Capabilities

FINANCIAL SERVICES | DIGITAL

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UX and UI Support for Insurance Agency

Our client, a top U.S. insurance company, is keenly focused on member experience. TEKsystems Digital supports their efforts by boosting their user experience and user interface bandwidth and capabilities.

Client Profile

Our client is a top provider of insurance and financial products and services in the U.S. TEKsystems has worked with this client for over 20 years, and is a preferred provider of next-generation talent.

Skill Sets Provided

Adobe Creative Suite, AngularJS, CSS, front-end development, HTML, React, user experience production (e.g., prototyping, wireframing, workflow diagramming, journey mapping), user interface design (e.g., HCD)

Situation

Our client is a member experience-driven company that leverages digital channels to attract new members and engage current members with financial products and tools. With few brick and mortar locations, the client is highly invested in building out their digital landscape. Recently, they hired a chief design officer and brought digital and creative talent that sat separately in IT or marketing under the new chief design office to create greater design consistency and a robust career path for their employees.

Solution

TEKsystems Digital has provided the client with user experience (UX) production, user interface (UI) design and front-end development talent across several lines of business. Currently we have 18 UX/UI professionals at the client.

While the client is located in one of the largest cities in the U.S., it is a relatively small market for digital talent, making it difficult to find mature talent in emerging skill sets. However, as a long-term talent partner, we have helped them thrive. We have a deep understanding of their environment, which has enabled us to find UX/UI professionals that have the technical chops and are a cultural fit. Using a contingent workforce model, the client can evaluate individuals for long-term potential (i.e., FTE conversion). This mitigates the risk of a direct hire as it gives the client time and flexibility to figure out a long-term cultural fit. The client also appreciates the ability to convert consultants to full-time employees if they choose.

Benefits

A few key projects and focus areas we support:

UX production

Our UX professionals fulfill strategic experience design and design project management roles at the client. They keep the design process flowing and liaison between design, business and IT.

Enterprise design

Our consultants support the client’s internal design agency aligned to IT projects. They are responsible for making changes to the website.

Mobile application

We have provided designers for a proprietary mobile application the client is developing for its members.

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