August 8, 2016 | By Leslie Deutsch
Would it surprise you to learn many of your new hires question whether they made the right choice even before starting a new job? High-performing organizations know prospective employees are forming opinions of their new company long before their first day. Throughout the selection and hiring stage, employees glimpse the inner workings of the organization—including HR processes, organizational transparency and interdepartmental communication.
A strong pre-onboarding (or preboarding) process engages new hires during the uncertain phase from offer acceptance until their first day on the job. It also reduces operational overhead by automating administrative and logistical tasks. Most importantly, it provides opportunities for the new hire to feel welcomed and valued, and to begin ramping up for Day 1.
One of the biggest complaints we hear is that hiring managers find it challenging to keep on top of the tasks and handoffs needed to enroll a new hire into important programs and tools. Employees can spend days or even weeks sitting at their desk while waiting for their workstation or access to essential systems and tools, which impacts morale and productivity.
We’ve found that a few critical operational improvements can make a huge difference to ensure Day 1 readiness. These include (but definitely aren’t limited to):
Organizations that set targets for achieving Day 1 readiness create the accountability and urgency across all stakeholders, and typically achieve better outcomes than those that take a more informal approach.
Relationship-building and peer networking are deeply important to each of us, so a powerful first step is to connect with your new hire right away. Team socialization doesn’t need to be formal to be effective.
Here are a few things you can do to add your own personal touches:
Preboarding has many benefits: It will make a new hire feel welcomed and like a part of your organization before they walk in the door. It validates their decision to accept the job, and gets them excited to hit the ground running. In my next blog, I’ll talk about the third phase: orientation and the pitfalls of confusing orientation with onboarding.
As always, leave a comment or for more information reach out to me at firstname.lastname@example.org.
Onboarding best practices part 1: Designing the ideal approach
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