66% faster CI/CD pipeline execution
92% faster service mesh upgrades due to automation
Enhanced cost savings due to Azure cloud optimisation
Owning Change in Financial Services
Our customer is a leading multinational insurance and financial services provider, serving over 100 million clients across more than 40 markets worldwide through a comprehensive portfolio of life, health, and asset management solutions. As an industry-leading pioneer, they continuously invest in digital innovation and advanced technologies while maintaining a strong focus on customer-centric service, operational resilience, and expanding their product ecosystem to drive sustainable growth.
Overcoming Release Complexity at Scale
Driving Consistency across Distributed Cross-Functional Teams
Our customer operated multiple technology teams across different departments, each releasing new features, products, and platform enhancements on a regular basis. This rapid pace of innovation introduced growing complexity in coordinating releases and maintaining consistent standards across teams. Ensuring release consistency, security compliance, and operational reliability across these teams proved increasingly challenging.
Manual processes, fragmented tooling, and inconsistent deployment practices created release risk, limited scalability, and increased operational overheads. At the same time, our customer needed to control cloud computing costs while maintaining high service reliability and accelerating delivery. Lacking sufficient in‑house expertise and bandwidth, they were prompted to partner with TEKsystems.
SRE–Led Automation and Cloud Computing Governance
Building Standardised, Secure, and Scalable CI/CD Pipelines
To address our customer’s challenges, TEKsystems embedded a high‑impact, domain‑specialised Site Reliability Engineering (SRE) team. Our SREs partnered closely with engineering, delivery, and platform stakeholders to standardise release practices, automate operational processes, and strengthen reliability and security across the SDLC.
- Pipeline Standardisation: Designed and implemented enterprise‑aligned CI/CD pipelines, reducing execution time by over 66%.
- Security Automation: Automated security controls, compliance checks, and certificate management across environments, minimising risk and manual intervention.
- Streamlined Development: Enabled one‑click deployments with development environments provisioned within 2–3 minutes, accelerating delivery velocity.
- Cloud Optimisation: Drove Azure cost optimisation through right‑sizing and efficiency improvements, significantly reducing operational overhead and spend.
- Release Governance: Established standardised release controls and monitoring frameworks to ensure consistent, secure, and reliable deployments across teams.
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Real-World Results
By combining standardisation, automation, and SRE best practices, TEKsystems’ ongoing engagement significantly strengthened release reliability, operational efficiency, knowledge management, and enterprise‑wide delivery performance. As a result, our customer achieved several positive outcomes including:
- Release Reliability: Standardised CI/CD pipelines and improved release management enabled secure deployments with reduced variability and risks.
- Security Automation: Embedded security tooling and automated certificate management ensured enterprise compliance was enforced consistently.
- Operational Automation: Automation of routine tasks such as ISTIO upgrades, maintenance setup and registry clean‑ups reduced manual effort and errors.
- Cost Savings: Azure cloud cost optimisation initiatives, including spot instance usage and right‑sizing, improved resource efficiency and delivered cost savings while maintaining stability and performance.
- Team Enablement: Robust documentation, runbooks, and knowledge transfer empowered teams to take greater ownership and resolve issues independently.
- Clarity Uplift: Established consistent naming conventions that strengthened operational clarity, reduced ambiguity, and improved stakeholder alignment.
- Delivery Velocity: Streamlined workflows, cross-functional synergies, and faster issue resolution mechanisms reduced friction and accelerated product delivery.
