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A Story of Owning Change

Core Banking System Implementation

TEKsystems supports a leading financial institution with the end-to-end testing and upgrade of their core banking system.

49

Resources deployed in <4 months

3,000+

Test cases successfully executed

19

Business-critical systems tested and upgraded

Core Banking System Implementation

OWNING CHANGE IN FINANCIAL SERVICES

Our client is among the largest banking and financial services institutions in the world, serving over 40 million customers across 60+ countries.

Core Banking System Implementation

The challenge:Compliance at the Core

Our client needed to rebuild their core banking systems to comply with the new regulations imposed by China's Banking and Insurance Regulatory Commission, requiring the recovery time of core banking systems to be less than 30 minutes. This was a business-critical initiative that had to be completed on time to avoid regulatory breaches and incurring financial penalties.

To deliver this core banking regulatory project, our client needed access to high-quality technical resources with strong domain knowledge in financial services. They required these resources to test and upgrade 19 different systems, with each phase lasting between six to nine months on average. Ensuring continuous delivery, effective communication, and lowering resource management costs were key priorities for our client.

Our proposal:Quality Assurance – From Start to Finish

TEKsystems engaged with key stakeholders to understand the roadmap for the system revamp and timelines for test execution. We then scoped their specific resourcing requirements for each testing phase and implemented our bespoke resourcing model.

Leveraging our deep candidate networks within the financial services sector, our dedicated delivery team quickly sourced high-quality functional and non-functional QA/testing resources aligned to our client’s requirements. We then ensured that every resource went through a rigorous up-front screening process comprising of a telephone screen, in-person interviews, and references with line managers to validate their testing knowledge and communication skills – all of which was conducted prior to presenting their profile to our client for a final interview. This helped to streamline the entire hiring process and minimise the time-to-productivity of our resources – key to ensuring the on-time completion of this complex programme of work.

Core Banking System Implementation

Real-world Results

Within a period of four months, TEKsystems successfully deployed 49 technical resources to support this core banking regulatory project. With their expertise in QA/testing and the financial services domain, our resources were able to successfully design and execute over 3,000+ test cases across 19+ business-critical banking systems.

During our multi-year partnership on this programme, we evolved our staffing talent solution capacity engagement model, wherein TEKsystems took ownership of the entire resource deployment, onboarding-offboarding, performance management, reporting, and other administrative responsibilities. This saved significant time, effort, and cost for our client, enabling them to focus on other value-adding activities and maximise the programme’s ROI.

To provide visibility on project progress, TEKsystems met with key stakeholders on a weekly basis to provide KPI reporting, testing knowledge training, feedback on collaboration, and ensure alignment between all parties. Our speed, scale, and quality of delivery has enabled TEKsystems to be a trusted partner to our client and become one of their top vendors to support this core banking initiative.

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