30+
Software Engineers deployed over a two-year period
7+
skillsets delivered
across the SDLC
50%
faster release of customer-facing applications
OWNING CHANGE IN FINANCIAL SERVICES
Our client is a market-leading insurance, investment management, and financial services provider, serving over 90 million customers worldwide.
The challenge:Loss of Strategic Control
Our client’s Japan entity engaged several IT vendors and system integrators to build, develop, and maintain their flagship customer-facing platforms. However, this approach led to numerous challenges. With several projects outsourced to managed services vendors, our client lacked strategic control and did not have direct ownership of the technical outcomes. The vendors’ deliverables consistently fell short of our client’s expectations, resulting in significant issues across the entire software development lifecycle (SDLC), including technical debt, code quality, and overall development standards.
To reduce their reliance on managed services vendors, our client aimed to build a best-in-class software engineering team in-house. Mission-critical to this strategy was engaging a high-quality, cost-effective staff augmentation partner capable of bringing in top talent with the relevant subject-matter expertise.
Our proposal:Flexibility at the Forefront
TEKsystems’ delivery team met with our client’s leadership to understand their existing challenges and scope their software engineering requirements. As part of our cost-effective and bespoke solution, our client retained strategic control of the technical outcomes. TEKsystems owned the end-to-end resource deployment process through a contract-to-hire model, providing our client with the flexibility to insource our personnel after a designated contract tenure.
Leveraging our quality-first approach, we focused on identifying software engineering consultants who not only had in-depth technical expertise but also strong ownership, accountability, and an unwavering commitment to their work. This was key to ensuring that they were the right technical and cultural fit, thereby enabling us to maximise consultant engagement, performance, and long-term retention.
Real-world Results
Over a two-year period, TEKsystems deployed over 30 Software Engineers (Frontend, Backend, and Full-Stack) with expertise in Java, ReactJS, NodeJS, and other technologies. Additionally, we deployed seasoned functional consultants and delivered on highly niche skillsets such as SharePoint, PowerApps, Liferay, and Platform Engineering.
Throughout their tenure, our consultants have made significant contributions by instilling Agile best practices, improving coding standards, and elevating the entire software development practice. With cutting-edge tools and stronger cross-functional synergies, the average time for releasing applications has reduced from eight weeks to four weeks. Flagship applications that have been transformed include:
- Claims Application: Our team helped to rationalise and automate claims processing, fix frontend issues and other technical bottlenecks from previous vendors, and increase the straight-through processing (STP) ratio.
- Digital Assistant Application: Our team enhanced our client’s all-in-one insurance and health services application by facilitating a seamless transition from a legacy ecosystem to a modernised, scalable, and secure setup. Among the notable features developed, our consultants created a chatbot and integrated AI tools for estimating insurance premiums and generating other personalised user outputs.