40+
technical and functional consultants deployed
7+
flagship programmes of work supported
90%
average consultant retention rate
OWNING CHANGE IN ENTERTAINMENT
Our client is a market-leading entertainment and hospitality group, with an extensive presence across Asia and Europe.
The proposition:Compromised by Capability Gaps
Our client's Hong Kong entity was undergoing a significant Agile transformation, with a multi-year strategic roadmap to revamp their ERP system and launch multiple customer-facing applications. One of their flagship initiatives was the development of a cutting-edge loyalty application for patrons and VIP customers to book hotels, resorts, and entertainment facilities.
Leveraging Scrum and Spotify frameworks and operating in a product-driven environment, our client maintained high technical standards and sought to ramp up their project team with top-notch talent. Despite engaging multiple vendors, they struggled to bridge their capability gaps and bring in the right expertise to drive the loyalty application rollout. The time zone difference and communication barriers between their IT team in Hong Kong and their offshore managed services vendor in Ukraine created further complications. This prompted our client to explore high-quality, cost-effective resourcing alternatives in Hong Kong.
Our proposal:Best-in-Class Agility
As a long-standing and trusted partner to our client, TEKsystems was engaged to quickly bring in seasoned technical and functional consultants while maximising quality and cost-effectiveness. Our in-depth understanding of their transformation roadmap and the formulation of a tailored EVP enabled us to attract high-calibre bilingual talent amidst a fiercely competitive IT market in Hong Kong.
Leveraging our quality-first approach, we identified consultants who possessed in-depth technical and Agile expertise, demonstrated strong ownership, proactiveness and a solution-oriented mindset. IKM assessments and Codility tests were used to validate the hands-on coding capabilities of our consultants in Java, JavaScript, Kotlin, Swift, and AWS tools. This rigorous up-front screening was crucial in ensuring they were the right fit for our client's fast-paced and dynamic work environment, thereby maximising engagement, performance, and long-term retention.
Real-world Results
Over a three-year period, TEKsystems deployed 40+ consultants on-site at our client’s Hong Kong location, playing a major role in accelerating the design, development, and launch of their flagship customer-facing applications. These mission-critical skillsets included Full-Stack Development, Mobile Development, Business Analysis, Project Management, Product Management, Automation Testing, UX/UI Design, ERP Analysis, and IT Infrastructure.
Our consultants have made significant contributions by instilling Agile best practices, improving coding standards, and elevating the software development practice. With consultants based in Hong Kong, our client’s dependence on their offshore vendor has reduced, and the time-to-productivity has been minimised. As a result, our client has been able to accelerate their application rollout and enhance their customer engagement.
Following the successful launch of their customer loyalty application, TEKsystems continues to be a trusted partner to our client, supporting over seven flagship programmes of work. In addition to Hong Kong, we are also supporting their digital transformation, customer acquisition, and business expansion efforts in Macau and other Southeast Asian markets.