Enterprise Service Management
Rev up maturity
10,000 parts flying in formation don’t make an aeroplane. The people and technology that support your organisation must work in tandem with each other and business goals to soar ahead. We offer a sophisticated approach to service transformation that helps you ramp up service maturity and pivot with change.
As your force for change, we help you effect transformation in an agile, controlled manner. We have the subject matter know-how and experience to guide your team through a full transformation. Moving at smart speed, you can boost productivity, navigate disruption and dominate competition in the face of speed-of-light technology change. Flying high at smart, sustainable speed? Just imagine where you'll land.
By establishing an SMO, we’re streamlining our end-to-end services by aligning the business with our IT organisation.
Director of Service Management and Delivery Healthcare Provider
What We Do
Up your flexibility and ability to impact the big picture. As leaders in Agile transformation, we’ve advised, guided, trained, coached and mentored over 20,000 leaders, business partners and technology professionals. We focus our approach on your goals and help you tackle Agile transformation in digestible chunks. With collaboration, feedback and continuous improvement as your M.O., you’ll adapt faster.
IT Service Management (ITSM)
Ensure stability in your environment and accelerate responsiveness while better aligning services to the needs of the enterprise through service management. We help you go from managing stacks of individual components to focusing on the delivery of end-to-end services to the business. Whether you’re embarking on your service management journey or are looking to mature existing processes, our seasoned experts can take you to the next level.
Organisational Change Management
Change management is a core competency in the transformation era. Prepare, equip and motivate your people so you can soar past the change curve and reap productivity ROI. We’re the jolt of energy that can help you overcome resistance, so you can innovate, evolve and own change.
Business Transformation and PMO Services
Business and IT must move forward together. We’ll help strengthen your project management practices to optimise use of people, processes, tools and technologies to achieve your goals. By doing the right things, consistently, your organisation will be in position to improve delivery speed and quality, while allowing you to focus on business-enabling strategic work.
Service Management Technologies
The right tech enables and empowers. We help you identify and implement the tools and processes that will make you more efficient and economical. We can speed up service transformation through end-to-end support or modular implementation of service management platforms.
Application Management and Outsourcing
With less burden, you’ll move forward faster. We tackle day-to-day app management activity to impact strategic alignment, agility and cost efficiency, so your team can focus on building better products.
students trained annually with 96% ITIL® certification pass rate
multimillion dollar initiatives impacted by our PMO services
processes and functions managed
Understood, adopted, optimised
Transformation is most successful when services and training are provided hand in hand. Our Learning Solutions practice offers out-of-the-box and custom training, coaching and learning programmes in Agile and ITIL®, among multiple other business, technology or process transformation topics.