16+
domain-specialised digital consultants deployed
7+
banks supported with flagship credit card initiatives
100%
consultant retention till date
OWNING CHANGE IN FINANCIAL SERVICES
Our client is a market-leading credit card services and payments technology provider, serving billions of customers across the globe.
The challenge:Payments Puzzle
Our client’s in-house consulting arm partnered with several tier-one banks across Singapore and Hong Kong to deliver customer loyalty programmes and rewards platforms tailored to both retail and high-net-worth customer segments. In addition to adopting a customised approach that reflected market nuances, these initiatives demanded precise execution, customer-centric design, and deep domain expertise.
Amid shifting project scopes, fluctuating end-user requirements, and compressed delivery timelines, our client faced ongoing challenges in meeting time-to-fill requirements and onboarding high-calibre talent with agility. Incumbent suppliers struggled to source high-quality contingent professionals with the required domain expertise. This prompted our client to explore strategic alternatives to secure top-tier digital talent with proven capabilities in payments platform integration, regulatory reforms, and end-to-end customer lifecycle optimisation.
Our proposal:Tapping Top Talent
TEKsystems collaborated closely with key stakeholders to unpack the implementation roadmap for their flagship credit card initiatives and accurately scope resourcing requirements. Leveraging our in-depth understanding of our client’s initiatives, culture, and internal processes, our delivery team consistently fulfilled niche hiring requirements on time and within budget. This included coverage across both short-term capacity surges and sustained, long-term programme needs.
To secure high-quality contingent talent within the credit card services and payments domains, our specialised delivery team conducted a comprehensive market mapping exercise and adopted a referral-led sourcing strategy. We strategically targeted professionals with prior experience supporting our client’s end-customers, primarily tier-one banks, ensuring deep domain familiarity and contextual insight. This approach enabled rapid onboarding, with consultants demonstrating immediate value through their replicable experience and knowledge of industry best practices.
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Real-world Results
TEKsystems initially deployed eight consultants across Customer Relationship Management and Product Management in Singapore. Our partnership has since expanded to Hong Kong, where we deployed an additional eight consultants across Product Management, Portfolio Management, Lifestyle Relationship Management, and Data Consulting.
Working in close collaboration, TEKsystems consultants across both locations have made significant contributions to enhancing our client’s product offerings, optimising product design, and accelerating time-to-market. Embedding industry best practices and driving process efficiencies, our consultants have strengthened product development, agile delivery, and data analytics capabilities. This has enabled streamlined execution across several mission-critical credit card innovation programmes and cross-platform customer experience uplift initiatives.
A key milestone was the successful launch of a flagship credit card tailored for high-net-worth customers of a market-leading bank. The product has already been deployed across eight APAC markets, with additional country-specific rollouts currently underway. This sustained delivery footprint across strategic locations has reinforced TEKsystems’ position as a trusted partner in driving product innovation and scalable growth across our client’s regional payments technology portfolio.