8
Resources deployed on flagship credit card programmes
5
Technical skillsets delivered
100%
Resource retention rate till date
OWNING CHANGE IN FINANCIAL SERVICES
Our client is among the largest payments technology providers in the world, serving customers across 200+ countries globally.
The challenge:Hyper-personal Experience
One of our client’s largest banking customers was looking to enhance their credit card service offerings for their end-users. Two flagship digital initiatives aimed at hyper-personalising their customer experience were planned:
- A data enrichment programme that would enable customers to gain in-depth, real-time insights on their financial transactions and spend patterns
- A digital card issuance programme that would enable customers to view their credit and debit card information and access their account online before the delivery of their physical cards.
There were several complexities involved in delivering these business-critical programmes of work. Lacking the technical expertise and sufficient bandwidth for on-site delivery management, our client needed to quickly deploy a high-performance squad, while optimising costs. Enter TEKsystems, to provide a bespoke solution to their business needs.
Our proposal:Credible Experts, Customised Solutions
Leveraging our 15+ years of global and local partnership within the ANZ region, TEKsystems engaged key stakeholders to scope their programme requirements. The ability to provide a high-quality resource deployment and delivery management service that would minimise our client’s administrative burden was a vital cog in our solution.
To fulfil our client’s resourcing requirements on time, we set up specialised delivery teams across Wellington and Auckland. By leveraging our pool of proven current and former resources and adopting a referral-based approach, we quickly identified high-quality resources across all required technical skillsets and experience levels. We also delivered on niche skillsets like COBOL engineering, despite a highly limited talent pool in the local market.
Our high-touch, delivery management service alleviated several existing challenges, including resource engagement, performance management, and retention. By saving their time, effort, and administrative overheads, we enabled our client to focus on value-adding, strategic activities to accelerate project delivery.
Real-world Results
Over a five-month period, TEKsystems deployed a squad of eight high-quality technical resources on-site. This included one Senior Frontend Engineer, three Senior Backend Engineers, two Senior QA Analysts, one COBOL Engineer, and one Data Engineer.
As a result of their technical inputs and relentless efforts, our team has made a significant impact in driving the on-time fulfilment of key project milestones.
- Our QA Analysts have introduced a shift-left methodology to improve testing quality and overall governance
- Our Java Backend Engineers and Data Engineer have introduced POCs in the data enrichment programme to generate cutting-edge insights on customer transactions
- Our Frontend Engineer has progressed into a Technical Lead role, leading the strategy for the digital card issuance programme and ensuring stakeholder alignment across the board.
On top of resource onboarding-offboarding, our dedicated Delivery Lead has a monthly meeting cadence with each of our resources and key programme stakeholders to review performance, report KPI fulfilment and financial spend, and drive continuous improvements to our service. With high performance, strong engagement, and a 100% retention rate, we have ensured that both Phase I and Phase II of these credit card projects are on track for completion.