<10 months to design and launch a cutting‑edge AI tool
94% reduction in system performance issues
AI‑driven predictive diagnostics implemented for proactive risk mitigation
Owning Change in Technology
Our customer is a multinational technology giant offering a wide range of software solutions, animation tools, and digital applications. Operating at enterprise scale, they support a complex, highly integrated product ecosystem relied on by millions of users worldwide for mission‑critical digital workflows.
Compromised Digital Platform Experience
Resolving System Unresponsiveness and Performance Issues
Our customer was hindered by major challenges and technical bottlenecks within their complex product ecosystem. Several modules across multiple platforms began exhibiting compatibility and performance issues, resulting in delayed response times, data discrepancies, and compromised customer experience. These glitches were not isolated; they were significant enough that several users began raising support tickets, specifically flagging consistently underperforming modules.
The repeated escalation of support tickets due to system unresponsiveness and unwanted downtimes revealed deeper underlying problems. The performance issues were not only affecting users but also undermining our customer’s credibility in delivering seamless digital experiences through their flagship B2B and B2C platforms. As a result, they explored targeted AI use cases to address these challenges, entrusting TEKsystems to bridge critical capability gaps and bring their ambitious vision to life.
AI–Powered Precision Programming
Designing a Purpose–Built, High–Impact, and Scalable AI Solution
To address our customer’s recurring challenges with pace and precision, TEKsystems deployed a high‑performance team of nine seasoned Python Developers. Each consultant brought deep, hands‑on engineering expertise and Enterprise AI Developer certifications, enabling our team to seamlessly design and deliver AI‑driven solutions to complex technical challenges.
Following an in‑depth gap analysis, TEKsystems’ Solution Architect and on‑site Technical Lead designed a time‑bound, cost‑effective implementation plan aligned to the desired future state. Leveraging a structured delivery model, our team adopted a three‑pronged approach to custom‑build the AI solution:
- Performance Analysis: Identified system bottlenecks using AI‑based profiling and analytical tools.
- Backend Optimisation: Optimised backend logic, SQL queries, and database interactions to improve throughput and stability.
- Predictive Diagnostics: Implemented AI‑driven predictive diagnostics to proactively identify and mitigate performance risks before escalation.
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Real-World Results
The implementation of TEKsystems’ AI‑enabled troubleshooting and optimisation tool led to significant improvements in platform performance and overall operational efficiency.
- Incident Reduction: Average performance‑related incident tickets dropped from over 3,000 per month to just 180, dramatically reducing support overhead and restoring confidence in the reliability of customer‑facing and internal platforms.
- Root Cause Analysis: The AI tool plays a central role in identifying root causes of performance issues, proposing viable solutions, and proactively flagging potential bottlenecks before they escalate.
- Querying Efficiency: The time required to analyse SQL queries and stored procedures was substantially reduced, replacing manual, time‑consuming tasks with fast, reliable automation.
- Platform Stability: Responsiveness, reliability, and overall stability of the platforms were significantly enhanced, even during peak usage periods.
- Performance Optimisation: Faster diagnostics, optimised database performance, and improved data processing speeds were achieved across critical workflows.
