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Bridging the Digital Divide



In today’s rapidly evolving business landscape, the term “digital transformation” (DX) can become a buzzword, devoid of meaning. It refers to the integration of digital technology into all aspects of an organisation, fundamentally changing the way it operates and delivers value to customers.

Companies are investing in digital transformation services, aiming to bolster their customer experiences and drive projects to replace or upgrade legacy IT systems.

In gearing up for 2024, technology and business leaders are urged to strategically allocate resources for optimal ROI and to position their companies for future growth. With our 2024 State of Digital Transformation report, let’s dive into the details.

Download the Report


Accelerating Spending Plans

Spending projections for 2024 indicate a resurgence in digital business transformation investments, illuminating a collective recognition of its indispensable role in fostering resilience and agility. Organisations in India are increasing the average size of their investment per digital transformation initiative. However, hybrid work policies may impact spending, as 35% of organisations anticipate impacts on technology expenditures due new ways of working.

90 %

of organisations plan to increase technology spend in 2024.

Survey on the State of Digital Transformation, TEKsystems, 2024

Transforming in the Digital Era

The goals of any digital transformation plan must be closely aligned with the business strategy. First and foremost, businesses are driven to improve the customer experience by creating user-friendly digital interfaces, personalising services and optimising customer journeys.

Next, efforts are directed towards upgrading legacy technology systems which is essential to ensuring the company’s IT infrastructure is efficient, secure and adaptable to evolving needs.

Finally, digital transformation seeks to introduce new products or services to the market.

DX efforts are filled with challenges that organisations must grapple with strategically. The multifaceted hurdles that accompany the journey towards digital evolution can slow progress and decrease competitive advantage.

As companies seek to harness the potential of new technologies and realise the value of transforming the enterprise, they must confront various obstacles and navigate increasingly complex technical and business environments.

  • 2024
    Top DX Goals
  • 38%
    Improve customer experience and engagement.
  • 32%
    Replace or upgrade legacy IT systems.
  • 30%
    Introduce new products or services.
  • 26%
    Gain competitive advantage.
  • 26%
    Increase / achieve innovation.
  • 24%
    Increase speed to market of existing products / services.
  • 24%
    Introduce new business models / revenue streams.
  • 22%
    Enhance employee performance / productivity.
  • 22%
    Transform existing business processes.
  • 22%
    Reduce operational inefficiency.
  • 18%
    Bolster cybersecurity.
  • 16%
    Improve employee experience.
  • 2024
    Top Challenges
  • 1
    High or unforeseen costs associated with digital transformation.
  • 2
    Creating a culture of continuous learning / upskilling or reskilling workforce.
  • 3
    Complexity of current environment / siloed mindset and behaviours.
  • 4
    Security concerns and compliance constraints.
  • 5
    Lack of internal alignment (digital vs. traditional business).
  • 6
    Lack of strategy around digital initiatives.
  • 7
    Too many competing tech priorities.
  • 8
    Operating-model transformation complications (current business process are too rigid).
  • 9
    Aligning digital transformation with business objectives / KPIs.
  • 10
    Gaps in technical talent.
APAC State of Digital Transformation Report
APAC State of Digital Transformation Report


The dynamic evolution of technologies, business models and work methodologies profoundly influences the foundation of any enterprise—their workforce. While digital transformation trends introduce new technologies, the absence of adept talent can expose vulnerabilities.

Organisations must establish innovative processes for internal and external collaboration, alongside seeking new talent pools, to propel their initiatives forward successfully.

52 %

of organisations report needing many new types of talent, or the need to completely revise the nature of their talent base.

Survey on the State of Digital Transformation, TEKsystems, 2024

People: The Essential Element of Success

A critical aspect lies in identifying, quantifying and implementing training and development programmes that focus on instilling new behaviours and mindsets in existing staff. For leading technologies skills such as software engineering, artificial intelligence (AI), machine learning and robotic process automation, organisations face a significant challenge, with 46% of companies saying it takes more than six months to find talent, potentially causing bottlenecks in transformation efforts.

While the integration of AI, automation and collaboration tools can alleviate skill gaps, addressing these challenges demands creative and holistic talent strategies. This approach allows companies to not only acquire but also nurture the skills essential for cultivating a future-ready workforce.


of organisations say it takes 10+ months to fill critical IT roles.

Survey on the State of Digital Transformation, TEKsystems, 2024

Ways of Working

Technology has profoundly reshaped the landscape of work, prompting the widespread adoption of hybrid work strategies. The ability to seamlessly connect and collaborate virtually has become paramount, enabling teams to transcend geographical boundaries. Video conferencing, cloud-based tools and collaborative platforms have emerged as linchpins, fostering communication and project continuity. This technological shift has not only redefined the traditional office structure but also empowered individuals to achieve greater flexibility and work-life balance in the evolving realm of hybrid work strategies.

Remote workforce expectations

  • 27% Fully onsite
  • 46% Hybrid (2 to 3 days in the office per week)
  • 27% Fully remote

Technology: Transformation Enabled by the Cloud

A collective embrace of cloud-based technologies suggests a broader digital transformation strategy, emphasising the need for streamlined processes, implementation of FinOps principles, enhanced collaboration, and the leverage of advanced analytics and automation to stay competitive in the evolving business landscape.

Top five most impactful technologies for organisations over the next 12 to 24 Months

  • 54% Artificial Intelligence and machine learning tools
  • 48% Automation technologies
  • 46% Platform as a Service (PaaS)
  • 46% Mobile internet technologies
  • 44% Cloud-native platforms

AI Everywhere, All at Once

Notably, the data reveals a sweeping majority of organisations are not merely acknowledging the significance of AI but actively prioritising its integration into their operations. Signalling their commitment to ramp up AI-related expenditures in 2024, reflecting a recognition of AI as a transformative force.

State of artificial intelligence implementation

  • 12% we’ve implemented AI technologies enterprise-wide
  • 29% we’ve implemented AI technologies within a single / multiple business unit(s)
  • 25% we’re currently piloting AI technologies
  • 35% we’re currently researching / exploring se cases for AI technology
  • 0% no plans for / not interested in AI technology at this time
83 %

of organisations plan to ramp up AI-related expenditures in 2024.

Survey on the State of Digital Transformation, TEKsystems, 2024

Primary Use Cases and Challenges of AI Technologies

As businesses increasingly embrace AI, its multifaceted applications come to the forefront. However, amidst this rapid AI adoption, the survey unveils a complex landscape of challenges.

APAC State of Digital Transformation Report

TEKsystems' Tips to Digital Transformation Success

Embody agility and flexibility

Construct a clear vision and strategy: Define a clear vision for the transformation and align it with your overall business strategy.

Engage senior leadership

Engage senior leadership: Ensure top-level support and engagement throughout the process to drive change effectively.

Establish employee involvement

Establish employee involvement: Involve employees at all levels, fostering a culture of innovation and ensuring they’re equipped with the necessary skills.

 Take a data-centric approach

Take a data-centric approach: Leverage data intelligently; it’s the backbone of digital transformation.

Remain agile

Embody agility and flexibility: Embrace an agile mindset to adapt to changing technologies and market conditions swiftly.

Remain Customer Focused

Focus on customer centricity: Keep the customer experience at the forefront of all digital initiatives.

Build robust security measures

Build robust security measures: Prioritise cybersecurity to safeguard data and infrastructure.

For businesses wanting to thrive in today’s competitive environment, digital transformation is not a choice; it’s a necessity. It’s a race where the finish line keeps moving, and the only way to win is to keep up with the pace of digital progress.

Download the Report

Global Research Overview

TEKsystems conducted an online survey from November to December 2023 with 855 technology and business decision-makers. Respondents included members of the C-suite, company executives, vice presidents, directors and managers who have final decision-making authority and/or influence on their organisation’s digital transformation efforts. The sample includes a balance of decision-makers in enterprise IT and line-of-business functions in the United States, Australia, Canada, China, India, Singapore, Belgium, France, Germany, Ireland, Netherlands and the United Kingdom across a broad spectrum of industries.

Digital transformation refers to the process of using technology to create new business processes, culture and customer experiences to meet changing business and market requirements.

The ‘India Report’ of DX2024 focuses on data from 52 respondents in India.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a committed team working with over 6,000 clients across North America, Europe and Asia-Pacific. As an industry leader in talent solutions and services, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

APAC State of Digital Transformation Report

Mobilising Tech Talent With Speed, Scale and Flexibility

We deliver top talent for some of the most game-changing companies in the world. Talent specialised in areas spanning cloud, data, digital, DevOps, security and more. Highly skilled and motivated to help you Maximise Technology Return on Investment, Drive Business Growth and Elevate Customer Experiences.

No one should go at it alone. No matter where you are on your digital transformation journey, TEKsystems has the talent you need to succeed.

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