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A Story of Owning Change

Transforming in the Cloud

Insurance company launches new cloud infrastructure to improve the customer experience.


of apps in cloud versus on premises


data centres


increase in speed to market

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Our client is a multinational insurance provider, supporting their customers for over 130 years across North America, Europe and Asia.

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The proposition:Customer at the Centre

Our client was looking to start an Asia-wide cloud transformation project. The global CEO identified Asia as a growth area for their business and began an ambitious overhaul of internal systems with the goal to be the most digital, customer-centric company in their industry. With this in mind, our client wanted to migrate and run their entire IT system in the cloud. This would enable them to be a lot more agile reducing their reliance on data centres, and utilising Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS) to lower overheads and maintenance. ​

Enter TEKsystems, to insource the required capability and lay the groundwork for the cloud transformation.

Our proposal:Expertise Meets Culture Head-On

After understanding the client’s current infrastructure and technology stack, we determined a need for several Cloud SMEs to lead and drive the design build and architecture of their cloud environment.

We deployed new team leads, engineers and architects who not only had a strong history of delivering cloud transformation projects, but also had the right cultural fit for the client.

Our team ensured the client had the resources required to migrate the infrastructure and applications to the cloud, providing consultancy and advisory support throughout the migration process to ensure its success.

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Real-world Results

Through their partnership with TEKsystems, the client successfully launched their cloud infrastructure, creating four new cloud locations and reducing their data centres from eight down to six. They deployed multiple workloads into the cloud with minimal business impact, greatly reducing the strain on internal infrastructure.

The project drove several new performance metrics. For the new cloud infrastructure, the client utilised a “% in-cloud vs on premises” KPI, capturing how much work was being done in the cloud versus on premises. Every year since the start of our partnership, the client has successfully hit their target, with 40% being their latest achievement.

The cloud transformation significantly increased the Straight Through Process (STP) metrics. With the touch points now fully digitised, the customer receives a much more streamlined experience, receiving a response from the client in seconds as opposed to minutes, greatly increasing customer experience.

Service requests are more efficient as well, with speed to market increased by 20-25%. For example, a virtual machine is now installed in less than five days as opposed to three months it used to take prior to the cloud move.