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State of Digital Transformation - Bridging the digital divide

Explore the findings of our 2024 edition on the State of Digital Transformation

April 2024

digital transformation text on blue background

Digital transformation (DX) refers to the integration of digital technology into all aspects of an organisation, fundamentally changing the way it operates and delivers value to customers. This transformation is not just a technological shift; it’s a paradigm that’s dividing companies into two distinct categories: digital leaders and those being left behind (digital laggards).

Our State of Digital Transformation 2024 report explores the key differences between these two groups and highlights how the gap between them is widening, with digital leaders gaining a significant competitive advantage.

This year’s report highlights that:.

  • Seventy-two percent of digital leaders plan to increase spending in 2024.
  • The top two digital transformation goals are to improve customer experience and replace/upgrade legacy IT systems.
  • Two in 5 organisations report needing many new types of talent or that they need to completely revise the nature of their talent base.
  • Sixty-seven percent of respondents identify AI and machine learning as their biggest skills gap.
  • Seventy-five percent of digital leaders plan to ramp up AI-related expenditures in 2024.

The report concludes that in this dynamic landscape, the gap between digital leaders and digital laggards is not only persisting but also widening. Digital leaders, who continued to invest in innovation and customer-centric strategies even during periods of economic uncertainty, are reaping the benefits of their foresight.

TEKsystems’ Tips to Digital Transformation Success

Construct a clear vision and strategy: Define a clear vision for the transformation and align it with your overall business strategy.

Engage senior leadership: Ensure top-level support and engagement throughout the process to drive change effectively.

Establish employee involvement: Involve employees at all levels, fostering a culture of innovation and ensuring they’re equipped with the necessary skills.

Take a data-centric approach: Leverage data intelligently; it’s the backbone of digital transformation.

Embody agility and flexibility: Embrace an agile mindset to adapt to changing technologies and market conditions swiftly.

Focus on customer centricity: Keep the customer experience at the forefront of all digital initiatives.

Build robust security measures: Prioritise cybersecurity to safeguard data and infrastructure.

Maintain a continuous improvement mindset: View digital transformation as an ongoing process, not a one-time event, and constantly seek ways to improve.

Digital business transformation isn’t just about technology; it’s also about people, processes and a mindset shift toward innovation and adaptation.


Get the Report