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Hyperautomation to Maximise Business Potential

From robotic process automation to artificial intelligence (AI), the potential of hyperautomation to unify the business is vast. Leading organisations are powering their businesses forward with strategic planning.

Hyperautomation - a conductor directs his orchestra

As digital transformation matures, it becomes less of a competitive differentiator. Now, it’s all about speed and velocity of digital transformation. Now, even automation isn’t fast enough to keep you ahead of the competition – you need hyperautomation. As businesses seek out ways to streamline business processes and increase speed and agility, better connectivity across the enterprise is needed to expedite progress. That’s where hyperautomation comes in.

Hyperautomation boosts the automation of business processes (e.g., production chains, workflows, marketing processes, etc.) by introducing advanced technology tools such as AI, machine learning (ML), and robotic process automation (RPA). Through this seamless integration, hyperautomation empowers organisations to automate both complex and mundane tasks, streamline business processes, and drive unparalleled levels of productivity and agility.

Hyperautomation uses an evolving set of AI technologies to rapidly identify and automate almost any business processes imaginable. But despite the fearmongering, that doesn’t mean machines will destroy jobs. Instead, people and robots can work together from completing basic operations to more complex, long-running, end-to-end business processes. With an increase in efficiency, hyperautomation technology will empower everyone in the organisation to follow suit. Take customer support, for example. A chatbot can alleviate tasks for tier 1 or tier 2 support teams when a user locks their account by providing automated self-service options to guide the user through the account recovery process. Additionally, the chatbot can offer real-time troubleshooting suggestions, reducing the need for immediate human intervention and allowing support teams to focus on more complex issues.

Digital Twins

Digital twins were originally developed for engineers to test and finetune physical machinery such as engines and turbines. Hyperautomation allows organisations to create a virtual representation of a company’s existing processes, services or products. The digital twin is automatically generated through a combination of process mining and task mining, enabling the organisation to better visualise how certain functions, processes and key performance indicators interact with each other and create value, as well as how new automation could either drive more value or spawn new or unforeseen complications.

Every industry is exploring ways to integrate hyperautomation tools that streamline processes, improve efficiency and enhance overall productivity. Examples of how hyperautomation is used for business process automation in different sectors include:

Financial services: Fraud detection and prevention are major concerns in the financial services sector. AI-powered algorithms can analyse large volumes of data to identify patterns and anomalies, enabling real-time fraud detection and prevention measures.

Healthcare: Hyperautomation can facilitate patient data management and assist in digitising and managing patient records, including data extraction, classification and storage, facilitating easy access and retrieval of medical information.

Manufacturing: Companies can optimise their supply chains with intelligent cloud-native automation. Hyperautomation tools analyse supply chain data, optimise inventory levels, forecast demand and enable seamless coordination between suppliers, manufacturers and distributors.

Retail: Customer support is enhanced via AI-powered chatbots and virtual assistants, which can handle customer queries, provide product information and offer support, improving response times and customer satisfaction.

Adopting hyperautomation concepts can harmonise the approach of virtually any current process in any industry, as bots and other technologies can take over time-consuming, error-prone and repetitive tasks. Once the groundwork is laid, hyperautomation can help a business focus on digital transformation efforts rather than the day-to-day tasks that would otherwise prevent the opportunity to dream up new ideas that move the business forward.