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Mastering The Orchestration of Hyperautomation
From Chaos to Concerto


The Change Agent

From robotic process automation to artificial intelligence (AI), the potential of hyperautomation to harmonise the business is vast. Leading organisations are powering their businesses forward with strategic orchestration.

Hyperautomation to Maximise Business Potential

As digital transformation matures, it becomes less of a competitive differentiator. Now, it’s all about speed and velocity of digital transformation. Now, even automation isn’t fast enough to keep you ahead of the competition–you need hyperautomation. As businesses seek out ways to streamline business processes and increase speed and agility, better connectivity across the enterprise is needed to expedite progress. That’s where hyperautomation comes in.

Hyperautomation boosts the automation of business processes (e.g., production chains, workflows, marketing processes, etc.) by introducing advanced technology tools such as AI, machine learning (ML), and robotic process automation (RPA). Through this seamless integration, hyperautomation empowers organisations to automate both complex and mundane tasks, streamline business processes, and drive unparalleled levels of productivity and agility.

Hyperautomation uses an evolving set of AI technologies to rapidly identify and automate almost any business processes imaginable. But despite the fearmongering, that doesn’t mean machines will destroy jobs. Instead, people and robots can work together from completing basic operations to more complex, long-running, end-to-end business processes. With an increase in efficiency, hyperautomation technology will empower everyone in the organisation to follow suit. Take customer support for example. A chatbot can alleviate tasks for tier 1 or tier 2 support teams when a user locks their account by providing automated self-service options to guide user through the account recovery process. Additionally, the chatbot can offer real-time troubleshooting suggestions, reducing the need for immediate human intervention and allowing support teams to focus on more complex issues.

Digital Twins

Digital twins were originally developed for engineers to test and finetune physical machinery such as engines and turbines. Hyperautomation allows organisations to create a virtual representation of a company’s existing processes, services or products. The digital twin is automatically generated through a combination of process mining and task mining, enabling the organisation to better visualise how certain functions, processes and key performance indicators interact with each other and create value, as well as how new automation could either drive more value or spawn new or unforeseen complications.

Every industry is exploring ways to integrate hyperautomation tools that streamline processes, improve efficiency and enhance overall productivity. Examples of how hyperautomation is used for business process automation in different sectors include:

  • Financial services – Fraud detection and prevention are major concerns in the financial services sector. AI-powered algorithms can analyse large volumes of data to identify patterns and anomalies, enabling real-time fraud detection and prevention measures.
  • Healthcare – Hyperautomation can facilitate patient data management and assist in digitising and managing patient records, including data extraction, classification and storage, facilitating easy access and retrieval of medical information.
  • Manufacturing – Companies can optimise their supply chains with intelligent cloud-native automation. Hyperautomation tools analyse supply chain data, optimise inventory levels, forecast demand and enable seamless coordination between suppliers, manufacturers and distributors.
  • Retail – Customer support is enhanced via AI-powered chatbots and virtual assistants, which can handle customer queries, provide product information and offer support, improving response times and customer satisfaction.

Adopting hyperautomation concepts can harmonise the approach of virtually any current process in any industry, as bots and other technologies can take over time-consuming, error-prone and repetitive tasks. Once the groundwork is laid, hyperautomation can help a business focus on digital transformation efforts rather than the day-to-day tasks that would otherwise prevent the opportunity to dream up new ideas that move the business forward.


By 2026, the market for software that enables hyperautomation will reach nearly $1.04 trillion.1

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Our Perspective

Perspectives on how organisations can leverage automation to enhance customer experiences, reduce operating costs and increase profitability.

Harmonising Your Business with Hyperautomation

In the age of rapid technological advancement, businesses are continuously seeking ways to streamline business processes and unlock greater efficiency. One transformative approach that has gained significant attention is hyperautomation. By combining AI, ML and RPA, companies are deriving immense business value, revolutionising their processes and accelerating enterprise digital transformation. Orchestrated correctly, hyperautomation allows companies to transcend beyond the limits of each process and automate almost any arduous and scalable operation.

Hyperautomation serves as a catalyst for enhancing operational efficiency by streamlining and automating complex workflows. By leveraging AI and ML algorithms, businesses can analyse vast amounts of data, identify patterns and make informed decisions swiftly. Repetitive, rule-based tasks that were once time-consuming and error-prone are now automated, allowing employees to focus on higher-value activities that require human expertise and creativity.

Employee time is often consumed by mundane, repetitive tasks that ultimately aren’t delivering real value to the business. When employees are tasked with repetitive and mundane activities the likelihood of errors increases, leading to potential risks and productivity setbacks. Hyperautomation can effectively redirect a company’s focus from background work to developing cutting-edge ideas and concepts. It combines several process automation components, merging tools and technology to enhance labor automation. It’s an opportunity to truly augment workers rather than supplant them.

For example, organisations can automate complex processes with hyperautomation by integrating with RPA, enabling chatbots to automate complex tasks that involve multiple systems or databases. They can retrieve data, update records, generate reports or perform other routine activities, freeing up human agents to focus on more strategic or complex tasks.

Successfully implementing hyperautomation requires careful planning, alignment between technology and business objectives, and a focus on people and processes. Although the benefits outweigh the challenges, implementing hyperautomation in business is not an easy feat. Keep in mind early on some common hurdles:

  • Complexity and integration: Hyperautomation involves combining multiple technologies and systems. Ensuring seamless integration and compatibility between different tools and platforms can be complex and challenging.
  • Skill and knowledge gap: Effectuating hyperautomation requires expertise in various areas, including programming, data analysis, AI and process optimisation. Ensuring the right skill sets are available within the workforce is key.
  • Change management and culture: Hyperautomation initiatives often involve significant changes in business processes, roles and responsibilities.
  • Security and compliance: As business process automation technologies handle sensitive data and perform critical tasks, ensuring robust security measures and compliance with regulations becomes paramount.
  • Data availability and data quality: If it’s too difficult to access data or the “single source of truth”—data silos often emerge and operate outside of the purview of IT. This leads to data inconsistencies across silos and creates inefficiencies across the organisation due to data replication.

80% of organisations will have hyperautomation on their technology roadmap within the next 24 months.2

Transforming Organisations to Thrive Thru the Benefits of Hyperautomation

Hyperautomation can provide a framework for businesses to thrive instead of simply surviving. Automation and human participation aren’t mutually exclusive—when combined, they give enterprises enhanced client experience, reduce operating costs and increase profitability. Hyperautomation enables staff to be trained on the optimal way to do their job with updated business and market knowledge. Instead of getting caught in repetitious, low-level chores, staff will continue to solve issues and provide innovative solutions. Hyperautomation can help any organisation with their optimisation goals by enhancing workplace operations, bringing the focus back to providing value to the business and their customers.

Hyperautomation represents a transformative force for businesses, providing unparalleled opportunities to streamline processes, improve customer experiences and achieve sustainable growth. By embracing AI, ML and RPA, organisations can unlock the full potential of automation, optimise resource allocation and stay ahead of the competition. Companies are discovering the immense business value hyperautomation offers, and the future belongs to those who leverage this powerful amalgamation of technologies to drive innovation and redefine their operational landscapes.

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clear business objectectives icon

Develop clear business objectives: Clearly define your organisation’s goals and objectives. Identify the specific processes, tasks or areas where automation can bring the most value.

Collaborative approach icon

Take a collaborative approach: Involve employees from various departments to gather insights and ideas. Engage cross-functional teams, including IT, operations and business units, to ensure a holistic approach to automation execution.

business scale icon

Start small and scale gradually: Begin with pilot projects or smaller automation initiatives to validate the effectiveness of your automation strategy. Once successful, expand and scale automation efforts across the organisation.

automation roadmap icon

Build an automation roadmap: Develop a roadmap that outlines the sequence of automation initiatives, prioritises processes and sets achievable milestones. This roadmap will guide your organisation through the implementation process.

empower employees icon

Empower your employees: Provide proper training and support to employees affected by automation. Help them understand the benefits and how automation can enhance their work. Encourage upskilling and reskilling to ensure a smooth transition.

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Consider change management: Execute effective change management practices to address any potential resistance or challenges from employees. Clearly communicate the purpose of automation, involve employees in decision-making and provide ongoing support throughout the transition.

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Foster a culture of innovation: Hyperautomation is not a one-time project; it’s an ongoing journey toward enterprise digital transformation. Encourage a culture of innovation and continuous improvement within your organisation. Empower employees to identify automation opportunities and contribute ideas for process optimisation.

strong data governance icon

Demand strong data governance: Data is an enterprise-wide asset that plays a crucial role in automation and decision-making. Establish policies and mechanisms to control and protect it.

Remember: Successful hyperautomation implementations require a strategic approach, collaboration and a focus on employee empowerment. Once an organisation assesses the specific needs and goals of the organisation to develop a tailored hyperautomation strategy and overcome implementation hurdles, hyperautomation can quickly be executed.

Accelerating Business Transformation in AI, ML and Automation

We’re here to help you strategically apply AI to your business problems—from transforming user experiences on next-gen platforms to speeding up business processes and workflows, our talent can help you drive change. Our AI specialists span technology platforms, intelligent process automation, conversational AI, augmented intelligence, machine-learning models, AI automated call centres, humanised virtual agent support, fraud detection, forecast analysis and operational efficiencies, helping you utilise the brightest technology platform partners in automation.

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