Thomasville, GA, US
Looking for a technical professionals for Tier 1 and Tier 2 help desk positions. Expertise with Windows operating systems, Active Directory, answering phone calls, remoting into computers, understanding of network connectivity, troubleshooting hardware and application issues is required. Knowledge of SharePoint and Office365 is a plus.
Desired Skill Set:
1. Microsoft Office
2. Windows Based environment
3. Network Troubleshooting skills
Required Soft Skills:
1. Likes talking on the phone
2. Coachable/Asks questions
3. Good Documentation
Tier 1 and Tier 2 technicians should expect to work between 8 AM and 5 PM for the duration of this position. Work load will start out with easier tickets such as password resets and work their way up to harder tickets at around 3 months.
Currently the help desk is about 70% first call resolution. That is the goal of this team.
Simulates or recreates user problems to resolve issues
Properly logs calls into help desk software; great documention skills
Initiates and follows through on problem escalation; ensures that the owner of an issue/problem is clearly identified until resolution is achieved
Works closely with Systems Engineering and other core Information Technology teams in order to provide optimal processing environment
Performance of other duties which are deemed by management to be an integral part of the job, including but not limited to fulfillment of work schedules, adherence to attendance policies, and other applicable operating rules, policies and procedures.
Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email firstname.lastname@example.org for other accommodation options.