Rocklin, CA, US
$15,000.00 - $18,000.00 /Year
Technical Help Desk (Corporate Support)
-We will want someone that has Help Desk experience in addition to Customer Service. -Windows/Mac Support experience/Help Desk Support or an IT Analyst role, resolving basic Tier 1 support calls. -Mac is not necessary but a plus. -We need Analysts that have experience supporting laptops/macs/pcs -Microsoft Outlook and Active Directory experience. -Corporate Support will require a more well-rounded, experience within Customer Service. -We are creating the documentation knowledge base. -Writing a plus but they do need to have Help Desk experience.
Provide Corporate support for internal employees
Research, diagnose, resolve or escalate technical and procedural issues from a corporate environment via phone call. Log and assign tickets as outlined in Efficiently probe to understand the callers issue and quickly resolve or escalate the issue Take personal accountability to meet service desk operator key performance measurements and be punctual. Actively contribute to meeting the department's shared goals. Effectively handle multiple calls at a time when calls are queued or tickets need to be followed up on. Clearly document all issues according to ticket logging and problem management requirements. Respond quickly to all critical issues answering all emergency calls when available. Maintain customer service skills and focus while taking calls. Provide quality customer service through communication, composure, empathy, helpfulness, and flexibility. Remain cool under pressure and effectively handle stress, change, and uncertainty.
Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.