Job Snapshot


Location:
Des Moines, IA, US
Employee Type:
Contract to Hire
Posting ID:
6328372

Job Summary



Job brief

We are looking for a competent Technical Support Representative to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Representative must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company's reputation and business.

Responsibilities Include:
  • Serving as the first point of contact for staff seeking technical assistance.
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions.
  • Utilize troubleshooting skills to successfully resolve
  • Determining the best solution based on the issue and details provided by customers
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures


Requirements
  • Proven experience as a help desk support or other customer support role
  • Tech savvy with working knowledge of office automation products, databases and remote control












About TEKsystems:

Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems.com for other accommodation options.
 

Contact Information


Name:
Kathleen Gleason
Phone:
5153433704