Managers manage; leaders inspire and motivate. This course focuses on the differences between managing and leading while maintaining consistency in all areas of business operations. Team building, communication, leadership style, and fostering a positive work environment are addressed. Emphasis is placed upon building a variety of leadership skills. This course is based upon active learning, with rich, interactive team based exercises, and applied experiences.
This course is designed for managers.
Upon completion of this course, participants will have:
- Enhanced leaderships skills resulting in improved departmental functioning, communication, and team interpersonal relationships
Identify the differences between managers and leaders
Identify team leadership styles
Explore leader behavior
Recognize the elements of building positive relationships
Discover what motivates people, and how to create a motivating climate
Identify levels of trust
Explore and understand common approaches to discipline
Practice a non-punitive approach to dealing with negative behavior